Customer Support Technical Lead

At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Customer Support Technical Lead for our client located in Phoenix, AZ. This is a full-time in office position.

Our client is an international company that specializes in vehicle service contracts, extended warranties, and other F&I products to dealers across the United States and the world . As their Customer Support Technical Lead,  you will be responsible for providing technical / help desk support to our employees while on-site at our Phoenix, AZ office location. In exchange, our client provides competitive compensation and benefits package.

RESPONSIBILITIES

• Provide direct support to customers and employees via telephone, email, and / or in person
• Provide remote assistance for customers and users via Teams and other Remote Solutions
• Perform troubleshooting and resolution of customer issues (including but not limited to) : hardware, software, network, voip phones, printers, etc.
• Troubleshoot and resolve network issues including but not limited to : Internet connection issues, phone line issues, printer issues, and other technical issues as they arise.
• Troubleshoot hardware issues including but not limited to desktop computers, laptops, printers, servers, phones, etc.
• Configure equipment and software to meet our client's business needs while following best practices, training client on the solution and documenting the solution for ongoing support
• Perform hardware installations and upgrades as needed
• Provide software installations and upgrades as needed
• Perform network installations and configurations as needed
• Maintain existing IT infrastructure as needed
• Assist with the setting up of new IT infrastructure as needed
• Other duties as assigned by manager or supervisor

REQUIREMENTS

1 Year experience working in a Help Desk Environment

Excellent verbal and written communication skills.

Must be proficient in Microsoft 365, Office Directory, Hardware installation and Software installation.

Excellent organizational skills and attention to detail.

Excellent interpersonal skills.

Ability to explain technical information in understandable language to nontechnical staff members.

Bachelor's Degree preferred not required.

Job Type : Full-time

Pay : $65,000.00 - $70,000.00 per year

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance