The Shutter Store - Customer Service Agent

Customer Service Agent

The Shutter Store is a leading provider of high-quality interior shutters, committed to delivering exceptional products and outstanding customer service. We're looking for a dedicated and detail-oriented Customer Service Agent to join our growing team.

Job Summary :

As a Customer Service Agent, you will play a key role in assisting customers via phone and email. You will help guide them through the ordering process, provide recommendations, and ensure order accuracy. This role requires learning the details of our products so you can confidently and clearly communicate with our customers.

Key Responsibilities :

• Provide professional and friendly support to customers via phone and email
• Guide customers through the ordering process and offer product recommendations
• Confirm order details accurately and answer product-related inquiries
• Maintain up-to-date knowledge of our product line and ordering system
• Collaborate with team members to resolve customer concerns promptly
• Perform other customer service-related duties as assigned

Requirements :

Preferred but Not Required :