Street Outreach Health Navigator

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Job Type

Full-time

Description

The Street Outreach Health Navigator plays a crucial role in improving the health and well-being of people who use drugs (PWUD), particularly those at heightened risk for or living with HIV, Hepatitis C (HCV), and other sexually transmitted infections (STIs). Working under the supervision of the Access Program Manager, this position delivers compassionate, community-centered harm reduction services through drop-in programming, street outreach, and mobile van operations across Cambridge, Boston, and Somerville.

This is a front-line, client-facing position requiring a commitment to harm reduction, public health, and social justice. The ideal candidate brings empathy, resilience, and cultural humility to meet people where they are and build trust with marginalized populations.

Key Responsibilities :

• Provide nonjudgmental harm reduction services to PWUD with a focus on health, dignity, and empowerment.
• Assist Health Navigators in the day-to-day operations of the syringe exchange and health access program, including :
• Site setup and breakdown
• Harm reduction kit making and supply distribution
• Pre-shift huddles and team meetings
• Data collection and documentation
• Client engagement and emotional support as needed
• Participate in street outreach efforts in areas or neighborhoods identified as high-risk across Cambridge, Boston, and Somerville. Outreach will be conducted on foot and via the Access mobile outreach van.
• Distribute harm reduction supplies, provide safer use education, offer testing (HIV / HCV / STIs), and connect clients to clinical care and support services.
• Provide training on overdose prevention and naloxone (Narcan) to active users, their allies, and other service providers.
• Build trusting relationships with clients of the Access program, centering their lived experiences and strengths in all interactions.
• Respond to overdose and behavioral health crises as necessary.
• Work collaboratively with the outreach team, exchange staff and program leadership to identify emerging needs and assist with adaptation and implementation of services accordingly.

Representative Duties :

Street and Mobile Outreach Responsibilities (50%) :

Exchange and Drop-in Responsibilities (50%) :

Meet agency participatory expectations :

Ideal Candidate Will Have

Requirements

Preferred Qualifications :

Physical Requirements :

Ability to meet the following physical requirements with or without reasonable accommodations :

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

Salary Description

$23.74- $26.10 / hour