Ticket Analyst

Job Description

The Ticket Analyst plays a pivotal role in the service billing team. As the service team completes service tickets, the ticket analyst will review each ticket to ensure all needed information is on the ticket in order to bill the client properly for completed services.

On each ticket, the Ticket Analyst will review the client, cross reference the client's master service agreement information, determine what service is billable and nonbillable, confirm what service work has been completed and at what cost, and completes the ticket before processing the ticket to the service billing team for completion.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form () . The EEOC "Know Your Rights" Poster is available here () .

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Skills and Requirements

at least 2 years of data or business analysis

high attention to detail

advanced excel skills (pivot tables, vlookups, xlookups)

ability to stay on task and complete work while working from home

great communication skills (email and verbal) large ticketing platforms such as ServiceNow null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.