Starter

Overview

Silverado Resort in beautiful Napa, CA is looking for a Starter! Ideal candidates are friendly and organized, able to work in a fast-paced environment, and possess strong communication and interpersonal skills. Starters provide guest services by guiding players to the first tee at appropriate times and controlling a smooth pace of play on the golf course. The Starters are vital members of Silverado Resorts Golf Operations team and play an integral role in creating an exceptional guest experience. These team members guide players to the first tee at their scheduled times, help ensure a smooth pace of play, and provide friendly, knowledgeable service throughout the golf experience. In addition, they will help with the golf cart fleet, supporting the driving range, and upholding the resorts high standards of service and presentation.

Experience Required

Valid drivers license required (if operating golf carts or range equipment). Strong work ethic, dependable, and team-oriented. Friendly personality with a passion for working with the public. Organized and able to perform well in a fast-paced environment. Excellent communication and interpersonal skills. Guest service mindset with strong customer orientation. Ability to enforce course policies, rules, and etiquette with professionalism. Ability to follow written and verbal instructions. Safe and proper use of equipment and tools. Knowledge of the game of golf preferred, but not required.

Essential Responsibilities

Always maintain a professional and polished appearance. Greeting members / guests warmly and assist with check-in process. Provide scorecards, pencils, and course information as needed. Guide players to the first tee and communicate course policies, conditions, and pace-of-play expectations. Correspond pace of play to player assistance, to help slower groups, and promote a smooth flow on the course. Communicate updates to Golf Shop staff regarding pace of play or course activity. Support golf tournaments and group play coordination. Deliver exceptional customer service, answer questions, and provide directions or assistance. Ensure members / guests are following course rules and golf etiquette. Prepare, stage, clean, and maintain the golf cart fleet. Keep the cart barn and range area clean, organized, and well-stocked. Collaborate with Golf Shop and Golf Operations staff to deliver seamless members / guest’s experience. Communicate guest feedback or complaints to Golf Operations leadership. Perform additional duties as assigned by supervisors or management.