Senior User Experience Researcher Job at StubHub in New York

About The Opportunity

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Location : Hybrid (3 days in office / 2 days remote) – New York, NY

What You’ll Do

• Define and prioritize research questions that unlock business growth and product innovation.
• Design and lead end-to-end research initiatives spanning generative discovery to evaluate usability testing.
• Synthesize qualitative and quantitative insights to build a holistic understanding of user needs, behaviors, and motivations.
• Partner closely with Product, Design, and Data teams to translate research findings into actionable strategies and design decisions.
• Measure and monitor how product improvements influence user behavior, satisfaction, and sentiment over time.
• Develop and scale research with best practices, frameworks, and methodological toolkits across the organization.
• Empower cross-functional teams to conduct high-quality, independent research through mentorship, training, and shared resources.

What You’ve Done

Mindset That Excels At StubHub

What We Offer

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range $200,000—$240,000 USD

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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