Pharmacy Technician Data Entry

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are do the right thing, quality matters, and question everything . We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15-minute weekly check-ins reviewed by their manager and yearly performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our Career page on our website.

About the role

The Data Entry Pharmacy Technician is responsible for typing prescriptions, answering incoming phone calls, completing Zendesk tickets, and delivering excellent customer service. This is a full-time position, reporting to the Customer Care Pharmacist.

What you'll do

• Answer incoming calls from patients and doctors' offices
• Accurately enter information and search the appropriate database system to : respond to patients' or doctors' inquiries, complete patient intakes, type new prescriptions, process refills, and check status of orders
• Call Escalation : When needed, collect data and create accurate and detailed Zendesk “tickets” for escalated calls so the appropriate party is able to assist customers
• Demonstrate exceptional, professional, and genuine etiquette and phone skills when answering calls, placing callers on hold, transferring calls, taking messages, or other duties
• Use a variety of technology and information resources to attempt to provide First Call Resolution to customers
• Follow a set of guidelines designed to provide consistent service and answers to customers
• Use your best critical thinking and problem-solving skills to try to help the customer
• Assist and collaborate with a large team of pharmacists, data entry, compounding technicians, and shipping personnel to fulfill orders efficiently
• Fulfill other (technician) duties as assigned by supervising pharmacist or leads
• Assist in any duties necessary to ensure the functionality of the business

Qualifications

Skills and Abilities

Why Work at Valor

Valor's pay band range for this position is $20 to $26 per hour. This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Valor's total compensation package for employees. Your total rewards package at Valor will include employer contributions for employee premiums of medical, dental, and vision coverage, long-term disability, life and accidental death and dismemberment insurance, 401(k) retirement plan with safe harbor match and profit sharing plan, monthly catered employee celebrations lunch, PTO and Holiday pay policy, and other benefits.

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and / or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.

We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our Privacy Notice .

The pay range for this role is :

20 - 26 USD per hour(Berkeley)

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