Housing Case Manager

Housing Case Manager

Position Summary :

Under the direction of Housing Services, the Housing Case Manager provides client-centered, comprehensive, community-based housing case management services to individuals living with HIV / AIDS and their families participating in HOPWA funded programs. This role delivers client-centered case management aimed at achieving housing stability, reducing barriers to permanent housing, and improving health outcomes. Key responsibilities include conducting needs assessments, developing individualized housing plans, assisting with housing navigation and placement, and connecting clients to supportive services such as income support, medical care, behavioral health, and legal aid. The Housing Case Manager works closely with landlords, housing authorities, and community partners to prevent eviction, ensure lease compliance, and promote long-term retention. Accurate documentation, compliance with grant requirements, and a commitment to equity and advocacy are essential components of this role.

Primary Responsibilities :

• Conduct comprehensive needs assessments to evaluate client functioning across key domains : basic needs, housing stability, physical and mental health, social support, substance use, financial / benefits access, legal issues, cultural or language needs, employment, and minor dependents.
• Develop individualized comprehensive housing plans in collaboration with the client, incorporating input from family members, significant others, and other providers as appropriate. Plans should promote increased self-sufficiency and functioning across life domains.
• Assist clients with completing financial assistance applications; prepare and submit check requests to internal financial staff; and coordinate the timely processing and payment of housing and other supportive financial assistance.
• Follow up on referrals to internal and external service providers to ensure client access and participation, and coordinate services to facilitate an integrated and seamless delivery of care.
• Monitor client progress, update housing plans as needed, and maintain regular client contact in accordance with programmatic standards and client need.
• Review client files regularly to ensure compliance with organizational policies and established standards of care.
• Provide informal counseling and support in life skill areas such as activities of daily living, resource navigation, and coping strategies to promote long-term.
• Accurately document all services provided and maintain complete and confidential client records in accordance with employers policies and procedures.
• Conduct regular home visits and community-based case management focused on housing retention, engagement in medical care (including HIV primary care), access to mental health and substance use services, benefits enrollment, and other stabilizing supports.
• Work collaboratively with landlords, property managers, and housing partners to resolve housing crises, support client tenancy, and prevent evictions.
• Ensure all documentation and data entry meet the reporting and compliance standards required by Ryan White, HOPWA, and other applicable funding sources.
• Perform other related duties as assigned by the Director of Housing.

Bilingual : English / Spanish

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.