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Information Technology Desktop Support
Information Technology Desktop SupportLiberty Software • Fort Worth, TX, United States
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Information Technology Desktop Support

Information Technology Desktop Support

Liberty Software • Fort Worth, TX, United States
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Liberty Software is seeking an IT professional with broad experience and a heart for service to join our "Tech Team" as an IT / Desktop Support Technician . We serve independent pharmacies nationwide with our software, and this role is crucial in providing high-quality service. Our IT / Desktop Support Technicians serve external customers, primarily with remote support and virtual guidance.

This role requires experience configuring, troubleshooting, and supporting servers, LANs, WANs, and VPNs, as well as installation and maintenance of workstations, printers, and related equipment. The candidate should also have experience monitoring network security for compliance with URAC, HIPAA, and PCI requirements. Excellent customer service and communication skills are essential in addition to technical expertise.

This is a fully in-person position based out of our Southlake, TX office.

Please note : No employment sponsorship opportunities (H1B, etc.) are available for this position.

Job Responsibilities

  • Field questions from external customers through various channels, determine possible solutions, and guide customers through resolutions
  • Guide installation, configuration, and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
  • Administer LANs according to TCP / IP networking protocols
  • Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, as needed
  • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
  • Anticipate communication and networking problems and implement preventive measures
  • Position reports to office in Southlake, Texas

Position Qualifications

  • Bachelors Degree in Computer Engineering or related field, and at least two years of experience in an IT support role, or equivalent combination of education and experience
  • Excellent understanding of computer networking and proven knowledge of TCP / IP
  • Proficiency in WANs and expert-level knowledge in LANs
  • Desktop support or similar experience required; strong background in workstation management and hardware / OS installations and upgrades preferred
  • Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs

    • Why work at Liberty Software?

  • 100% paid medical and life insurance for team members, with option to add dental and vision coverage at no cost
  • Option to enroll immediate family members with Liberty contributing 50% of monthly premium
  • Fully vested 401K matching on a pre- or post-tax basis
  • Liberty-paid HSA contributions every paycheck
  • Generous PTO plan and paid holidays
  • Annual tuition reimbursement program and professional certification courses available
  • Dependent Care FSA availability providing tax savings for qualifying child care expenses
  • Counseling resources (including mental health, financial planning, etc.) through Optum EAP
  • Fully-stocked breakroom

    • Learn more about us at and apply today!

    Senioriry level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Information Technology and Customer Service
  • Industries : Software Development, IT System Operations and Maintenance, and IT System Custom Software Development

    • #J-18808-Ljbffr

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    Desktop Support • Fort Worth, TX, United States

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