Lead Researcher, Product Research & Insights, AppExchange

Lead Researcher, Product Research & Insights, AppExchange page is loaded## Lead Researcher, Product Research & Insights, AppExchangeremote type :

Office - Flexiblelocations :

California - San Francisco :

Washington - Bellevuetime type :

Full timeposted on :

Posted Todayjob requisition id :

JR318136

• To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
• Job CategoryUser ExperienceJob Details
• About Salesforce
• Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The User Experience team at Salesforce leads efforts to make fast, easy, and appealing business solutions possible for every user across a holistic suite of products. We are responsible for continuously evolving how our products are built, designed, and used across organizations and within workflows. We anticipate changes in work, technology, and society in order to innovate and build new experiences for new business users and at scale.We are hiring a Lead Researcher to join our AppExchange UX team. AppExchange is the world’s largest B2B marketplace, powering the Salesforce ecosystem with thousands of apps, components, data solutions, and consulting services. We’re redefining how customers discover, evaluate, and adopt technology to extend Salesforce. We recently launched AgentExchange, your stop for prebuilt AI solutions and tooling.We’re a tight-knit team working at the intersection of marketplace design, enterprise scale, and AI-powered innovation. We value systems thinking, thoughtful storytelling, collaboration and drive. Our research is foundational in shaping experiences that help organizations make smarter and more data-informed decisions. Our work heavily invests in the ethics and responsibilities that must accompany these technologies. We also shape the platform that delivers insights, and actions within workflows, provides detailed and collaborative experiences, and supports an ecosystem that inspires the Partner and Salesforce Customer communities across the globe.
• Who you are...

You are a premier research leader that will use your knowledge and technical prowess in helping Salesforce understand its current and future users. You are excellent at communicating insights to both leadership and feature teams to help drive strategy and create experiences that customers need and love. You are also able to deliver uncomfortable truths about the product or strategy when that is required. You help teams develop emotional intelligence and see the world through the customer’s eyes. You have a highly developed curiosity to learn about others that makes you an especially good researcher and collaborator. In close partnership with the product development team, you will use your research expertise and business insight to define research problems and build research plans that address their most pressing questions about our customers, products, and business.

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