Customer Service Rep Part Time Nights

Why work for Nebraska Methodist Health System

At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary :

Location : Methodist Hospital

Address : 8303 Dodge St Omaha NE 68114

Work Schedule : 10 : 30pm to 7am Friday and Saturday

Provides timely accurate and excellent professional telephone and database customer support throughout the Methodist Health System main telephone line by routing internal / external calls (transfers patient transportation departments and patient rooms) to correct destination for all Health Care facilities. Understands the processes and department practices for the DIALMD answering service and communications for all emergency or alert notifications for clinical and disaster / disruption event.

Responsibilities :

Essential Job Functions

Operates a multi-line phone console while exhibiting exemplary customer service skills.

• Practices patience.
• Actively listens to caller and displays sensitivity and empathy in a professional and positive manner.
• Effectively interacts with callers.

Speaks clearly and processes incoming calls in a timely manner.

Effectively works with the customer service team staying aware of changes and communicating through various means in a fast paced environment.

Uses patient tracking system to accurately assign and dispatch patient escorts.

Handles difficult calls in a positive professional manner.

Utilizes Amtelco Software

Assists with the documentation and input of the DialMD schedule changes associated with the on-call physicians answering service and other customer schedules.

Accurately and timely responds to Medical emergency systems that require monitoring such as Medical Emergencies Codes Fire and Medical Gas by contacting appropriate staff through Amtelco.

Responsible for Internal / External Disaster / Disruption notifications through Amtelco Mass Notification System and overhead announcements for example Weather Fire or community events.

Provides clerical support for the Integrated Service Division by performing data entry typing and other duties to ensure division projects are completed within established deadlines.

Schedule :

10 : 30pm to 7am Friday and Saturday

Job Description : Job Requirements

Education

Experience

License / Certifications

Skills / Knowledge / Abilities

Physical Requirements

Weight Demands

Physical Activity

Climbing

Balancing

Reaching

Fingering / Touching

Job Hazards

Chemical agents (Toxic Corrosive Flammable Latex)

Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)

About Methodist :

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action / Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.

Key Skills

Bidding,Apps,Benefits,Corporate Recruitment,Android Development

Employment Type : Part-Time

Experience : years

Vacancy : 1