Product Specialist
Border StatesSpringfield, MO, USjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionEvaluates demo equipment and makes recommendations for new products in specified product areas. Ensures existing demos are in functional condition. Attends and assists with sales meetings, trade shows and training programs as needed. Minimum of a four-year technical or engineering degree preferred or the equivalent in work experience. Knowledge and technical competence in understanding electrical and hi-tech industrial products and applications including industrial automation software and hardware. Minimum of four-years of prior customer service, marketing, quotation or sales experience preferred. Minimum of three-years of prior electrical distribution and quotations experience preferred with a comprehensive knowledge of BSE product lines and applications. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software. Excellent interpersonal, written and verbal communication and customer service skills are preferred with the ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive and engaged. Lift from Waist : 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor : 10 to 25 lbs. - Frequently 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance : 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending / stooping (downward and forward) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing / Walking Stairs (ascending or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching / squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and / or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing / Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Continuously Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Occasionally Travel (travel needed to perform job duties) - Occasionally
Product Specialist
Promotes sales, secures orders, and provides quality service to our customers. Consults with customers on product and system applications and provides customers with follow-up on quotations and technical inquiries, and specialist product support. Participates in marketing, planning and sale of Border States technical products and services, advises management on the implementation and success of marketing plans and strategies. Evaluates new products and makes recommendations on stock levels for new and existing products. Provides field trouble shooting assistance, training and information / documentation support.
Responsibilities
Essential Functions
- Works closely with Border States' sales and marketing staff to meet and exceed sales and gross profit objectives.
- Consults with customers on product and system applications.
- Provides customers with timely follow-up on quotations, technical inquiries and other requests.
- Provides continuous contact and interaction with customer's engineering staff, contractors and consultants.
- Provides specific or specialized product support for branches and customers.
- Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
- Actively participates in the marketing, planning, and sale of Border States' technical products and services.
- Participates in and advises management on the implementation and success of marketing plans and strategies.
- Consistently provides responsive, quality service to meet and exceed customer expectations.
- Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
- Evaluates new products and makes recommendations on stock levels for new and existing products.
- Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
- Performs product updates and new product launches for branches and customers as required.
- Leads customer and BSE employee training on new and existing technical product lines and applications in specified product areas.
- Provides field trouble shooting assistance, training and information / documentation support.
- Conducts product application assessments including TCCM savings, alternatives to materials, equipment, methods and practices, and regional, industry, national standards for material, equipment and apparatus.
- Designs, develops and / or maintains database and documentation files such as engineering and technical records, TCCM savings, customer parts database by SKU including technical reference information (guides, specs and standards), product and vendor files, technical reference library, and customer information file.
Non-essential Functions
Qualifications
Skills and Abilities
Physical Requirements
Frequency at which you would carry / lift in a typical day : Occasionally 0 33% Frequently 34 66% Continuously : 67 100%
Physical Activity
Frequency at which you would do the following in a typical day :
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
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Product Specialist • Springfield, MO, US