Engineer, Hardware Repair & Service Engineering

Your Career

We are seeking a highly experienced and technically proficient Engineer Hardware Repair & Service Engineering to serve as the technical authority for all post-sale support repair and refurbishment activities for our hardware products. This role is crucial for maximizing product uptime minimizing the total cost of service and driving continuous product quality improvements based on real-world field failure data. The Sr. Staff Engineer will lead the development of global repair strategies and act as the primary liaison between the Service organization and the R&D / Quality teams.

Key Responsibilities

Repair Process Development & Optimization (Primary Focus)

• Global Repair Strategy : Define document and validate the multi-tiered global repair and refurbishment processes (e.g. component-level repair sub-assembly replacement full unit refurbishment) to ensure high quality rapid throughput and optimal cost-efficiency at both internal and third-party repair depots.
• Diagnostic Tooling : Validation of all specialized diagnostic software test fixtures and repair tools required by service technicians to accurately troubleshoot and repair product failures.
• Service BOM & Parts Planning : Work directly with Supply Chain and Service Planning teams to define the correct Service Bill of Materials (SBOM) identify field-replaceable units (FRUs) and provide technical input for initial spares and critical part stocking levels.
• Technical Documentation : Create review and maintain all technical repair instructions troubleshooting guides fault isolation procedures and training content used by global service technicians.

Reliability & Failure Analysis

Core Component Responsibility

This role requires specific hands-on expertise in the failure analysis and repair of the following types of hardware components and sub-assemblies :

Qualifications : Your Experience :

Expertise in failure analysis methodologies (RCA)

Preferred Qualifications

Experience developing and implementing global service strategies across multiple continents or outsourced partners.

Additional Information :

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales / commissioned roles) is expected to be between $109000 - $177000 / YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple : we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at   .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Cobol,ICWA,ABAP,Insurance Paralegal,Android Development,Control Engineering

Experience : years

Vacancy : 1