Talent.com
Supervisor of Network Services

Supervisor of Network Services

Bex PartnersPhoenix, AZ, US
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Job Description

Job Description

We are leading a confidential search for a Supervisor of Network Services for an IT Service Provider in the Phoenix Area. This will be a hands-on player / coach managing a team of 3.

Primary Responsibilities :

  • Oversee the maintenance and support of internal network (offices, data centers, VPNs, inter-site connectivity).
  • Supervise the access, performance, and integrations between various tools and platforms.
  • Manage network vendor relationships, and coordinate with vendors for system upgrades, patches, and issue resolution.
  • Participate in security audits and implement best practices to protect internal infrastructure.
  • Lead and mentor the network services team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Develop and implement strategic plans for network products and services.
  • Oversee infrastructure growth and scalability.
  • Evaluate industry trends and advancements to ensure that network solutions and infrastructure remain cutting-edge and efficient.
  • Oversee routing, switching, firewalls, and wireless for internal use and interfacing with client networks.
  • Manage access, performance, and integrations between tools.
  • Ensure all internal systems and networks are monitored for availability and performance.
  • Create and maintain SOPs for network systems.
  • Collaborate with Security and Infrastructure Teams to optimize networks for applications and systems.
  • Manage a team of Network Administrator and Engineers to proactively monitor and respond to internal and client network issues and work network projects.
  • Respond to network outages within established SLA's

Additional Responsibilities :

  • Serve as a mentor for the Support Teams and Network Administrators
  • Serve as a resource for both client and internal projects as needed
  • Maintain internal firewall rules, access policies, and the segmentation between client and MSP infrastructure.
  • Manage internal VPNs and secure remote access for employees.
  • Maintain network management systems to monitor internal and Client infrastructure.
  • Perform proactive maintenance, updates, and lifecycle management on core systems.
  • Support internal teams (helpdesk, systems, NOC) by maintaining the tools and networks they rely on.
  • Serve as an escalation point for internal and client-facing network related issues.
  • Maintain detailed and up-to-date internal network diagrams and documentation.
  • Manage the internal and client-facing IP space.
  • Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams

    • Requirements for the Role :

  • Professional level IT Certifications, such as : CCNP, SNSP or equivalent.
  • Deep knowledge of networking concepts (L2 / L3, TCP / IP, DNS, DHCP, etc.)
  • Hands-on experience with Cisco Platforms such as Catalyst, Nexus, Meraki, Umbrella, etc.
  • Hands-on experience with Palo Alto firewalls
  • Hands-on experience with SASE platforms such as HarmonySASE,
  • Hands-on experience with NAC such as 802.1x, ACLs, RBAC, etc.
  • Knowledge of automation platforms such as Rewst, Ansible and Postman
  • Familiarity with Linux
  • Knowledge of Windows Server administration
  • Familiarity with network monitoring and management tools such as Logic Monitor or PRTG
  • Diagnosis skills for complex technical issues.
  • 3-5 years of experience managing and monitoring enterprise, data center and cloud networks
  • 3-5 years of leading teams of Network Engineers and Administrators
  • 3-5 years of MSP experience
  • Experience with PSA tools such as Connectwise or AutoTask
  • Interpersonal skills : such as telephony skills, communication skills, active listening and client-care.
  • Ability to multi-task and adapt to changes quickly
  • Ability to work independently and as part of a team
  • Strong documentation and time-management skills
  • Service awareness of all organization's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Ability to travel onsite domestically when needed
  • Availability to work in-office 2-3 days a week
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    Service Supervisor • Phoenix, AZ, US