Medical Assistant, Certified Malden Family Practice, Savin St

Hours : 40 hours weekly Monday-Friday 8am-430pm

Location : 178 Savin Street Malden MA 02148

TMCCC - Malden Family Practice

Job Profile Summary

This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition this role focuses on performing the following Nursing Support duties : Provides basic care services to patients but does not have an RN or LPN license. Positions in this nursing support work under the direction of physicians mid-level practitioners and may work under the direction of registered nurses depending on their unit. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education training and experience. This role will be most commonly applied to patient care and / or scientific / laboratory jobs. An experienced level role requiring basic knowledge of job procedures and tools obtained through work experience and requiring vocational or technical education . Works under moderate supervision works through problems of a routine nature but may at times require interpretation or deviation from standard procedures and communicates information that requires some explanation or interpretation.

Job Overview

Under general supervision of licensed personnel this position responsible for continuous efficient and smooth patient flow in the outpatient / ambulatory setting . The position is a patient liaison through both clinical and administrative responsibilities . This position plays an important role in in the hospitals revenue cycle process clinical operations and patient experience. Th is position is responsible to respond to hourly variations in patient volume clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; assists with patient care as warranted and within their scope of practice .

Job Description

Minimum Qualifications :

1. High School Diploma or equivalent.

2. Completion of Clinical Program OR Six (6) months of clinical experience in a healthcare setting.

3. Basic Life Support Certification.

Preferred Qualifications :

( 2 ) year of medical office experience.

2 . Phlebotomy Certification

3. Bi-Lingual

4. Experience with electronic patient record systems.

Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned.

1. Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and provers. Responds to variations in patient volume provider ability and resources ( e.g. early arrivals no shows providers who are absent etc.) by making continual adjustments in room utilization and assignment.

2. Prepares medical record for patient visit confirming accuracy with patient identifiers entering chief complaint and social history. This may require interviewing the patient to obtain data.

3. Exercises a high degree of customer service in all interactions with patients internal and external customers. Provides a safe comfortable and clean environment for patients and families.

4. Assists provider patient and patients family with admitting patient into the hospital . Makes out clothing list and facilitates smooth transition to inpatient unit.

5. Escorts patient to exam room and prepares patient for provider visit . This may include pediatric adult geriatric patients . Checks to ensure patient comfort privacy and safety.

6. Ensures patient and personal safety . Determines fall risk and implements appropriate measures . May sit with a patient who needs monitoring .

7. Prepares exam room for each patient in accordance with needs of patients visit.

8. Assists and / or chaperones providers / nursing with physical exams treatments and procedures as necessary .

9. Performs and records vital signs (blood pressure pulse temperature oxygen saturation height and weight) records patients stated level of pain and reviews list of medications with patient.

10. Performs collection of specimens and / or ensures the necessary supplies and equipment are ready for the provider to use during the visit.

11. Performs Point of Care Testing (POC) as ordered including Urine dips HCG testing Strep A HGB A1C and glucose testing.

12. May be to perform phlebotomy.

13. Assists in arranging for diagnostic testing surgery and in-patient admissions under direction of the nurse or physician .

14. Assists with patient billing by ensuring CPT code diagnosis code and all supplies and procedures are indicated on charting.

15. Ensures outside paperwork is scanned into patients electronic medical record. Processes and tracks referrals and prior authorizations as requested / ordered by provider. Notifies provider of patient requests for referrals and prescription renewals.

16. Uses proper techniques and procedures for hazardous waste disposal universal precautions and for body mechanics . Maintains clinic rooms according to infection control and cleaning policies.

17 . Stocks maintains and rotates supplies in clinic rooms daily according to clinic demands . Monitors expiration dates. Monitors supply inventory for clinic and orders supplies as needed . Maintains equipment.

18. Participates in unit specific quality improvement projects i.e. hand washing audits time-outs refrigerator / medication logs daily / monthly code cart checks.

19. Provides administrative support which may include coordinating interpreter services answering telephone calls taking accurate and messages forwarding messages and faxing.

Physical Requirements :

1. F requent standing and walking for up to 80% of the work day or shift.

2. Some lifting pushing or pulling required.

3. Occasional stress and pressure caused by multiple simultaneous demands.

4. Exposed to various body fluids along with exposure to infectious disease and sharps.

5. Occasional requests to change work areas to cover another priority area to meet patient needs.

6. Frequent contact with patients families visitors nurses and other department staff.

Skills & Abilities :

1. Demonstrated organizational skills and attention to detail . Ability to prioritize work and complete tasks in a timely manner .

2. Ability to work independently and accurately with excellent follow-through.

3. Basic to moderate computer skills including documents spreadsheets e-mail and automated scheduling software and the ability to navigate through hospital-based computer systems.

4. Ability to read write and spell in English to ensure accurate message taking.

5. Knowledge of business math ability to make calculations and analytical skills .

6. Good interpersonal skills.

7. Knowledge and ability to use universal precautions and knowledge of patient handling .

8. Ability to complete and pass competency exams in waived test list for practice.

9. Ability to maintain sensitive and confidential information.

10. S kills and knowledge necessary to provide care to patients throughout the life span with consideration of aging processes human development stages and cultural patterns in each step of the care process. This includes : Knowledge of growth and development ; Ability to interpret age specific data and response to care ; and Provide age specific communication .

11. Ability to maintain sensitive and confidential patient information according to HIPPA.

At Tufts Medicine we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair competitive pay that attracts retains and motivates highly talented individuals while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience certifications education skills and internal equity to ensure compensation is fair consistent and aligned with our business goals.

Beyond base pay Tufts Medicine provides a comprehensive Total Rewards package that supports your health financial security and career growthone of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range : $23.04 - $28.80

Key Skills

EMR Systems,Clinical Laboratory Experience,Athenahealth,Algebra,eClinicalWorks,Primary Care Experience,Phlebotomy,Medical office experience,Vital Signs Experience,Experience Administering Injections,Medical Terminology,Medication Administration

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 23 - 28