Call Center Manager (3684)

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a / Emergency Call Center Manager.

Position Responsibilities :

• Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs.
• Performance Reviews.
• Manage the hiring processes and procedures for all new employees.
• Generate monthly progress reports and provide a status on all associated performance measures as required by contract.
• Maintain -hour day connectivity, either personally or through a designee, with the Call Center to provide direction and / or insight on ongoing issues and / or emergencies.
• Review and approve all disciplinary actions and make recommendations to corporate.
• Maintain a working knowledge of the HVAC / CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor’s point of contact information.

Position Requirements :

This position is located in Denver, CO.

Hiring Range : $,- $,.

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.