Community Outreach Coordinator (Field)

Job Details

Description

The Community Outreach Coordinator is responsible for identifying, cultivating, and managing strategic partnerships with community-based organizations and other referral sources to expand client enrollment in HeartShare’s Health Home program. This role requires a results-driven, outgoing, and assertive individual with the ability to perform in-field outreach, develop strong relationships, and manage a client recruitment pipeline. The coordinator will serve as a brand ambassador for HeartShare, ensuring our mission and services are represented with professionalism, urgency, and integrity.

Primary Responsibilities and Essential Functions of Position :

Collaborate with the Program Director to identify and develop new referral partnerships with community-based organizations and health and social service providers

Aggressively pursue and enroll a minimum of 30 eligible clients per month into the Health Home program through proactive community outreach, direct engagement, and consistent follow-up

Conduct outreach and engagement through field and home visits, phone calls, and text messages to ensure client contact and completion of the enrollment process

Maintain a strong tracking system for all recruitment activities including lead status, follow-ups, outreach methods, and enrollment outcomes

Organize and deliver presentations to external stakeholders about HeartShare’s services and enrollment process to foster partnerships and client recruitment

Troubleshoot and resolve partner or client engagement issues quickly and professionally, maintaining a strong customer service ethic

Monitor and adjust recruitment strategies in response to performance trends and evolving community needs

Identify barriers to engagement and develop client-centered solutions that address social determinants impacting enrollment

Maintain detailed knowledge of HeartShare’s Health Home model and eligibility criteria

Provide accurate and timely documentation and reporting, including referral logs, enrollment data, outreach summaries, and weekly / monthly status updates

Adhere to all regulatory and funder guidelines

Perform other tasks and initiatives within the scope of the role as assigned by the Program Director or Senior Director

To recognize exceptional performance in client enrollment, the Community Outreach Coordinator will be eligible for a monthly bonus based on the number of enrollments achieved. Bonuses range from $500 for 20 enrollments to $1,000 for 30 enrollments, with incremental rewards at 22 ($600), 25 ($700), 27 ($800), and 28 ($900) enrollments.

Qualifications

High school diploma or GED required , Associates degree preferred

Communication : Strong in verbal, written, and public speaking skills

Problem Solving : Responds quickly to challenges with effective, sustainable solutions

Goal-Oriented : Maintains focus on measurable enrollment targets and recruitment milestones

Relationship Building : Establishes rapport quickly and fosters long-term partnerships

Field Engagement : Demonstrates comfort and success conducting community outreach and client home visits

Persistence and Follow-Through : Consistently follows up with clients and partners to achieve recruitment goals

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time / part-time status. You can expect :

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to .

About Heartshare

Who WE ARE :

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at or Follow us on

HeartShare Human Services of New York |

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

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