Front Desk Agent

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States Mexico and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott Hilton Hyatt and IHG. Our service ethos is proactive and holistic fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused data-driven and results-oriented.

We are looking for Front Desk Agents to join our team at the TownePlace Suites Franklin Cool Springs!

Summary :

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs distributing room keys registering guests verifying reservations and helping guests with any questions or complaints in addition to addressing guest service needs.

Duties & Responsibilities :

• Greet and check-in guests in a friendly manner
• Assist in taking reservations pre-registrations and room blocking
• Assist large groups upon arrival
• Assist guests in finding dining shopping and other hidden gems nearby
• Be the first to handle and resolve guest issues
• Process payments according to procedure
• Upsell additional facilities and services
• Performs all check-out tasks
• Ensure all cash checks and credit card balances at the end of each shift
• Answer questions and address guest needs and requests
• Communicate internally with other departments when necessary to resolve a guest concern or request
• Additional tasks may be assigned at any given time

Requirements

Qualifications :

Benefits :

Arbors Guiding Principles :

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth development and progression thrive within the properties :

Pay is based upon several factors including but not limited to local labor markets education work experience certifications etc. We comply with all minimum wage laws as addition to your annual salary we offer a comprehensive benefits package and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full Time

Experience : years

Vacancy : 1