IT Help Desk

IT Support Specialist

Responsibilities :

• Provide immediate first level support; whether via phone or remote access including to problem resolution for software / hardware.
• Routine maintenance of the HW and SW according to agreed plans.
• Perform minor software and minor hardware repairs.
• Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
• Maintain inventory of all IT equipment.
• Handle all documentation for hardware and software, maintenance and problem resolutions.
• Properly escalate unresolved queries to the next level of support or external consultant.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Maintain network servers such as file servers, AD, Print server....etc
• Support LANs, WANs, network segments, Internet, and intranet systems.

Job Requirements :

BC. S in Computer Science or a related discipline

Experience : 3-6 Years' experience

Excellent usage of Google Suite

Knowledge in active directory is a MUST

Perfect English Language is a MUST

Knowledge in networking (VPN, virtualization, and firewall) "Mandatory"

Knowledge in switches and routers "Mandatory"

Knowledge in servers and storage (Dell, HP, IBM . etc)

Knowledge in VMware

CCNA & MCSE knowledge