Clinical Client Scheduler

The Department of Family Medicine in the Keck School of Medicine at USC is seeking a detail-oriented efficient individual to serve as the patient scheduler for the street medicine clinical practice. The Street Medicine program provides full-service primary care to the unsheltered homeless population. All care is delivered where patients reside including under bridges and on the streets of Los Angeles. There is no fixed-site clinic as clinical delivery is done via walking rounds with a pick-up truck and backpacks.

In this role your primary responsibilities include accurate and timely scheduling of patients in compliance with HIPAA regulations and according to prescribed information from clinical providers and staff. To be successful in this role you should have patient scheduling experience working within a clinical operation and an entrepreneurial spirit as USC Street Medicine is poised for another year of growth in the realm of clinical delivery education / workforce development research and advocacy.

This position is full-time on-site in the Alhambra CA office 8am-4pm.

Duties for this position may include :

1. Schedules high volume client appointments according to availability of space availability of medical personnel provider availability equipment needs etc. Maintains daily weekly and monthly client appointments. Communicates schedules to students faculty staff or other medical facilities as appropriate. Provides a high level of customer service for all clients.

2. Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms clients identification and demographic information. Maintains client accounts and refers to business office as necessary.

3. Reviews schedule regularly and communicates any changes such as no shows time constraints conflicts and other scheduling difficulties to appropriate personnel.

4. Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files databases and records used to prepare master scheduling template documents. Prepares reports and correspondence as needed.

5. Performs clerical duties such as data entry filing faxing photocopying distributing mail and / or performs other incidental department tasks as assigned. Covers other areas as needed.

6. Ensures patients right to privacy safety and confidentiality are maintained in accordance with HIPAA regulations.

7. Maintains a safe environment in accordance with compliance standards policies and safety regulations. Ensures compliance with established infection control policies.

8. Performs insurance verification for patients enrolled in ECM and attending the Street Medicine practice as needed.

9. Updates insurance and demographic information in Electronic Medical Record.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

JOB QUALIFICATIONS : Minimum Education :

High school or equivalent

Minimum Experience :

1 year of related experience

Minimum Field of Expertise :

Experience working in a clinical or hospital setting. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal written and oral communication skills. Ability to multi-task.

Preferred Experience :

2 years of related experience

Preferred Skills :

Communication written and oral skills

Organization

Scheduling

Required Applicant Documents :

• Resume / CV
• Cover Letter

Please attach these documents during the application process.

The hourly rate range for this position is $24.94 - $27.00. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education / training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

Applicants may apply through the University of Southern California careers website at http : / / usc Education : High school or equivalent

Minimum Experience : 1 year

Minimum Field of Expertise : Experience working in a clinical or hospital setting. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal written and oral communication skills. Ability to multi-task.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at . Inquiries will be treated as confidential to the extent permitted by law.

If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser :

Key Skills

Employee Orientation,Operational Risk Management,Primavera,Computer Skills,Primavera P6,Medical office experience,Medical Terminology,Schedule Management,Production Planning,Microsoft Project,Medical Scheduling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 24 - 27