Night StockerHy-Vee, Inc. • Altoona, 8th St SW, Altoona, IA
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Night Stocker
Hy-Vee, Inc. • Altoona, 8th St SW, Altoona, IA
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job_description.job_card.job_descriptionProvides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customer’s names and to address them by name whenever possible.Assists customers by : (examples include)Escorting them to the products they are looking forSecuring products that are out of reachLoading or unloading heavy itemsMaking note of passing along customer suggestions or requestsPerforming other tasks in every way possible to enhance the shopping experience Answers the telephone promptly when called upon and provides friendly helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Unloads trucks, opens containers, stocks shelves, runs overstock on risers and rotates product. Monitors for miss-picked items, reviews product outs, wrong deliveries, etc. Organizes stock for greatest efficiency, cleans and restocks damaged items. Tags the shelves with overstock in the back room and understock drawers. Reports all new or different items for the scanning coordinator for input into the system. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled, on time, and works the scheduled number of hours. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Must be able to solve arithmetic calculations involving fractions, decimals, and percentages. Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Must be able to physically perform very heavy work, exerting in excess of 100 pounds of force occasionally, in excess of 50 pounds of force frequently, and in excess of 20 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Description
Job Title : Night Stocker
Department : Grocery
FLSA : Non-Exempt
General Function :
Unloads product, opens containers, stocks shelves, and rotates product where necessary.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations :
Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce; Night Stock Manager
Positions that Report to you : None
Primary Duties and Responsibilities :
Secondary Duties and Responsibilities :
Knowledge, Skills, Abilities and Worker Characteristics :
Education and Experience :
High school or equivalent experience. Six months or less of similar or related work experience.
Physical Requirements :
Working Conditions :
This position is exposed to dirt, noise, equipment movement hazard, and chemicals / solvents daily. This position is also occasionally exposed to temperature extremes and the potential for electrical shock.
Equipment Used to Perform Job :
Power jack, compactor, order machine, check register, forklift, scales, and Tomra machines.
Financial Responsibility :
Responsible for supplies, stock, and for checking the cooler.
Contacts :
Has daily contact with community or trade / professional organizations, suppliers / vendors, and customers.
Are you ready to smile,
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Stocker • Altoona, 8th St SW, Altoona, IA
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