Program Manager Lead

Program Manager Lead

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

As a dedicated Program Manager Lead, you will lead the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and / or the oversight and governance of programs to ensure alignment to the CoSAs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.

This position can be based in the following location : San Antonio, TX, Phoenix, AZ, Tampa, FL, Plano, TX, Colorado Springs, CO or Chesapeake, VA.

Relocation assistance is not available for this position.

What you'll do :

• Leads the implementation of strategic tasks that align programs with an organization's business strategy and goals.
• Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
• Works with program sponsors and cross-functional teams to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
• Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
• Directs analyses, root cause identification and development and recommendation of key work products.
• Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
• Defines and maintains multiple program strategies based on business demand and ROI expectations.
• Negotiates agreements, settles disputes equitably and diffuses high tension situations.
• Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
• Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

What sets you apart :

A program / project list demonstrating years of relevant experience is required. The list should include project summary, your role / responsibilities, and project timeframe. The following types of experiences will be considered as relevant program / project management :

Experience leading $1B+ Claims transformation programs.

Demonstrated experience managing programs with significant technology components, including collaborating with IT teams and understanding technical requirements.

Possess a strong understanding of technology development lifecycles and methodologies, with the ability to translate business needs into technical specifications.

Recent experience supporting Claims in a Program Management role.

PMP, Agile and Change Management Certification.

Claims experience.

Proficient in Box, Rally, Clarity and Jira.

U.S. military experience through military service or a military spouse / domestic partner.

The salary range for this position is : $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.