Family Services Coordinator

Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, telling us what support they need and what needs to change in our city. Our staff shares deeply held values that make us a welcoming, responsive, and reliable safe haven for some of Philadelphia’s most vulnerable populations. We accompany our clients in times of crisis, we are catalysts for building community, and we joyfully celebrate the strength of those we serve. If this sounds like you, if you’re looking for a workplace where you can live out your values and a workplace that values your growth and development, we invite you to apply.

Scope of the position :

Under the supervision of the Assistant Director of the Bilingual Domestic Violence Program (BDVP), the Family Services Coordinator is primarily responsible for maintaining consistent and supportive contact with families residing in permanent support housing. Conducts case management services including assessment, goal planning, advocacy, linkage to community resources, and support in obtaining permanent housing. This position follows a hybrid schedule, typically consisting of at least 3 days on-site following a 90-day probation period and based on program needs. This role requires occasional after hours and weekends with flex time provided in exchange.

Essential Duties and Responsibilities

• Provides weekly intensive case management, advocacy, and supportive services to survivors of domestic violence and their families residing in permanent supportive housing, Sheila Brown.
• Meets residents onsite at the housing program, primarily during daytime hours, with evening availability as needed based on specific circumstances.
• Maintains accurate and up-to-date client records in accordance with agency standards and best practices.
• Organizes and facilitates community meetings and support groups for residents.
• Develops and maintains contact with other agency staff and local service providers to create individualized services for residents and their families.
• Provides scheduled hotline coverage and participates in an on-call rotation to address after-hours crises for Sheila Brown program.
• Meets regularly with supervisor to review service delivery, program activity, and ensure compliance with agency standards, including routine documentation audits.

Additional Responsibilities

Qualifications :

LSH is committed to creating an inclusive experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or identity, we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.

We value diversity and are committed to promoting it! We are an equal opportunity employer and applicants from all backgrounds are strongly encouraged to apply.