Inside Sales Support Representative

Description Position at Precoa Be the Link that Keeps Everything Connected – and Moving Forward You’re detail-oriented, highly dependable, and thrive in a fast-paced environment where every task you complete helps the bigger picture come together. You know how to stay calm under pressure and juggle competing priorities—because for you, excellence is all in the follow-through. At Precoa, we believe meaningful work starts with meaningful support. As an FPC Support Representative , you’ll be a central part of the engine that powers our Funeral Planning Center (FPC), ensuring that every lead, message, and appointment is handled with care and precision. What you’ll do (and why you’ll love doing it ) You’ll keep our operations running smoothly by managing high-volume communications, collaborating across teams, and hitting key performance goals that drive results. Own the Inbox : Monitor the Planner Support inbox and voicemail system, responding to requests and routing messages with accuracy and urgency. Handle all voicemails within 15 minutes—because timing matters. Support Sales Success : Enter approved appointments, process denied / canceled appointments same-day or next- day, and maintain family records so our sales specialists can focus on what they do best. Collaborate & Problem Solve : Work closely with Scheduling, Confirmation, and Agent Support teams to resolve quality issues and ensure appointment accuracy using key department reports. Make an Impact : A verage 0.5 appointments / hour to help the team reach monthly goals—your consistency makes a real difference. What we offer you as part of # PrecoaLife Competitive non-exempt salary based on experience Hybrid flexibility : work remotely or from our office 18 days PTO and 10 paid holidays annually 6 + weeks paid parental leave Health, Dental, and Vision benefits 401k, with company match $ 25 ,000 AD & D Policy and $ 25 ,000 Life Insurance Policy What will make you successful A positive attitude, a passion for precision and strong sense of professionalism Excellent communication skills, both written and verbal High attention to detail and ability to multitask in a fast-moving environment Proven customer service experience or time spent in a high-volume support role Ability to hit or exceed individual KPI’s (0.5 Appointments / Hour, 100% attendance, team monthly goal, handle all voice messages within 15 minutes). Deliver clarity where it counts – apply today! About Precoa At Precoa, our people are the heart of our success. Core Employees strive to live our values of kindness, progression, and craftsmanship every day — bringing emotional intelligence, common sense, positivity, and authentic connection to everything they do. If you love solving challenges, building real relationships, and driving meaningful results, you’ll feel right at home here. We’re a national leader in the preneed industry . Our passion is helping people plan today so their families can focus on connection when they need it most. Recognized as one of The Oregonian’s Top Workplaces for 13 consecutive years , we’re committed to creating a place where you can live a fulfilling life, do meaningful work, grow your potential, and enjoy the journey along the way. Headquartered in Portland, OR, with a satellite office in Utah, we’re a team driven to make a difference — every day, through every connection.