System Support Specialist

Job Title : System Support Specialist

Job Location : Indianapolis, IN

Job Duration : 06 months on W2

Job Description :

• The role will focus on process, system support and administration for key GBS applications and IT solutions.
• Responsible for providing end-user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to.
• Responsible for reducing end-user queries from global business users by identifying common issues and implementing solutions that encourage self-service support.
• Systems Support Specialist IT Professional U.S Global Grade 8 System Support
• Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner, whilst communicating the status effectively with the business
• Knowledge and experience in Procurement and Supply Chain functions .
• Has excellent knowledge in key systems and one or more of the following areas : Sourcing, Contract Management, Spend Management, Spend Analytics.
• Excellent IT skills with the ability to manage and interrogate large data sets effectively.
• Excellent problem management and technical skills.
• Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders.
• Resourceful, self-managed, and goal driven with the ability to work effectively in teams.
• Small - Medium size project delivery.
• 3 years industry experience in IT or business area Technical / business degree or equivalent.
• Identify and lead improvement ideas resulting in working efficiencies.

Note : Schedule to be discussed during Interview.