Community Desk Specialist

Job Summary

Under the direct supervision of the Assistant Director of Residential Life, the Community Desk Specialist provides direct supervision and coordination of the overall design, implementation, and daily administration of up to 10 customer service desks serving approximately 5,000 residents. Daily functions include student staff hiring, training, scheduling and supervision, administration of guest / visitor registration, desk services and residence community front desk safety and security. The incumbent understands SJSU University Housing policies and procedures, maintains confidentiality, and shows diplomacy and comportment while working with individuals from many backgrounds. Incumbent serves as a Residential Life representative on University committees, and helps develop, support, and promote the Residential Life program.

Key Responsibilities

• Oversees daily administration of residence community front desks including operations, staffing and scheduling, policies and procedures, and payroll.
• Ensures staffing, policies and processes are implemented that adhere to and reinforce residence community safety and security initiatives.
• Establishes and implements procedures for day-to-day functions in conjunction with Residential Life professional staff.
• Oversees and ensures delivery of hall desk services including response to resident inquiries, lock outs and key access, recreation equipment check out and resident check in and check out.
• Develops and updates staff manual for all hall front desk student assistant positions.
• Coordinates the recruitment, selection, training and supervision of front desk student assistant positions.
• Plans, directs, supervises and evaluates the residence community hall desk staff.
• Coordinates staff scheduling to ensure 24 / 7 coverage at residence community desks during the academic year and summer.
• Maintains contact with Residential Life professional staff regarding desk staff duties, training and any performance concerns.
• Completes payroll process including required hiring paperwork and transactions for residential life student assistant staff.
• Trains student staff on time reporting process and ensures student time is entered correctly. Makes changes and follows up with student and professional staff as needed.
• Develops, prepares, updates, maintains and reviews annually staff manuals for desk student assistant positions.
• Develops and implements survey tools to assess and evaluate overall program effectiveness and customer satisfaction.
• Participates on department and university committees related to the administration of a comprehensive Residential Life program.

Knowledge, Skills & Abilities

Required Qualifications

Preferred Qualifications

Compensation

Classification : Administrative Analyst / Specialist – Exempt I

Anticipated Hiring Range : $4,598 / month - $5,261 / month

CSU Salary Range : $4,598 / month - $8,318 / month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents :

All applicants must apply within the specified application period : August 11, 2025 through August 25, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

and questions may be sent to

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at