Temporary Full time On-site Counselor

Why is Health Advocate a great place to work For starters Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well and they work with supervisors and staff who are supportive and friendly. Employees have room to grow and many of Health Advocates supervisors are promoted from within the company. Join our award winning team!

2025 :

Stevie Awards for Sales & Customer Service : Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2024 :

Excellence in Customer Service Awards : Organization of the Year (Small)

Stevie Awards for Sales & Customer Service : Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

Best in Biz Awards : Most Customer-Friendly Company of the Year Medium and large category (Silver)

As part of Teleperformance in the US we were also named #95 in the 2024 Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

Temporary On-Site Mental Health Counselor (3-4 month project)

Position Overview : The On-Site Mental Health Counselor plays a vital role in supporting employees emotional and mental well-being at a client company location (or multiple locations). This role involves building trusted relationships through one-on-one counseling group sessions and ongoing wellness programming designed to enhance resilience and mitigate daily stressors related to work and personal life. The counselor provides compassionate support for personal family and workplace concerns helping employees feel more supported and empowered to perform at their best. This position reports to a supervisor at Health Advocate while working closely with client contacts daily.

Key Responsibilities :

1. Individual Counseling & Support

Conduct scheduled and on-demand one-on-one counseling sessions.

Provide immediate in-the-moment support as appropriate.

Perform initial intake assessments and document case information in the Care Management System.

Deliver short-term solution-focused interventions and well-being strategies.

Offer consultations referrals and appropriate recommendations based on clinical needs.

Assist employees with referrals to mental health providers covered by their insurance when clinically appropriate.

2. Mental Health Wellness Programming

Develop and lead mental health wellness sessions including educational workshops and training sessions.

Facilitate group wellness activities such as peer support groups team-building exercises and engagement events.

Implement creative intervention practices such as guided mindfulness meditation and mindful movement exercises.

Connect employees with relevant wellness resources and support tools.

3. On-Site Staff Support & Crisis Intervention

Assess crisis situations and provide appropriate intervention including urgent support and disruptive event response.

Offer consultation to client leadership on employee safety concerns and workplace behavior issues.

Participate in monthly business reviews with client leadership.

4. Collaboration & Professional Development

Engage in regular supervision and consultation to enhance service quality and case management.

Maintain timely and accurate documentation of client interactions and interventions.

Ensure professional licensing and credentials remain in good standing.

Adhere to attendance expectations and be prepared to work as scheduled.

Provide support for different work shifts or crisis events as needed.

Hours / Shifts

Rotating schedule

Sunday Monday Tuesday and Monday Tuesday Wednesday alternating each week (12.5 hour shifts).

Minimum Qualifications :

Education :

Masters degree in a behavioral health discipline (Social Work Counseling Psychology or a related human services field).

Active state licensure as a Professional Counselor Marriage & Family Therapist or Social Worker.

Experience :

Minimum of three years of post-graduate experience providing direct mental health services including assessment and case management.

Experience with brief interventions employee assistance programs (EAPs) occupational health or community mental health is preferred.

Prior experience delivering presentations consulting with leadership teams and facilitating group wellness activities is a plus.

This position requires a compassionate and adaptable professional dedicated to enhancing workplace well-being through mental health support. If you are passionate about helping employees navigate personal and professional challenges we encourage you to apply.

Physical Requirements :

This position requires a combination of sitting standing and walking throughout the workday. While performing counseling and wellness activities the counselor will be on their feet for extended periods conducting group sessions or engaging in one-on-one interactions. The role also requires occasional lifting of materials and setting up wellness program activities or equipment. Frequent use of a computer for documentation communication and resource management is necessary involving tasks such as typing using a mouse and reading information on a screen. The position also involves regular phone and video communication for counseling sessions consultations and coordination with clients.

Mental and Cognitive Requirements :

The role demands strong cognitive focus and attention to detail particularly when assessing individual needs creating tailored interventions and managing cases. The counselor must demonstrate critical thinking skills to provide effective solutions for employees mental health and wellness needs. The ability to remain calm and make quick appropriate decisions during crisis situations is essential. Strong communication skillsboth verbal and writtenare crucial for counseling facilitating group sessions and collaborating with colleagues and client leadership. The ability to maintain emotional resilience and provide compassionate care while managing multiple tasks is essential.

Work Environment :

This position is on-site requiring the counselor to be physically present at the client location(s). The environment will be dynamic with a variety of tasks ranging from individual counseling sessions to leading group wellness activities. The workspace should be set up to allow for confidential and comfortable interactions with employees ensuring privacy during counseling sessions. The role may also require occasional travel between locations depending on the number of client sites the counselor supports. The position involves interaction with employees across different departments and functions and the counselor must adapt to the work culture of each location.

Company Overview

Health Advocate is the nations leading provider of health advocacy navigation well-being and integrated benefits programs. For 20 years Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical administrative wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19 our team of highly trained compassionate experts work together to go above and beyond expectations making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate Awards for Sales & Customer Service : Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2024 :

Excellence in Customer Service Awards : Organization of the Year (Small)

Stevie Awards for Sales & Customer Service : Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

Best in Biz Awards : Most Customer-Friendly Company of the Year Medium and large category (Silver)

2023 :

National Customer Service Association All-Stars Award : Service Organization of the Year.

Stevie Awards for Sales & Customer Service : Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2022 :

Stevie Awards for Sales & Customer Service : Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

Excellence in Customer Service Awards : Organization of the Year (Small)

Best in Biz Awards : Most Customer-Friendly Company of the Year Medium and large category (Silver)

2021 :

Stevie Awards for Sales & Customer Service : Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Silver Winner

Stevie Awards for Sales & Customer Service : Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

Best in Biz Awards : Most Customer-Friendly Company of the Year Medium and large category (Silver)

2020 :

National Customer Service Association All-Stars Award : Organizations of 100 or Greater Runner-Up

Communicator Award of Distinction : October 2019 Broker News

MarCom Awards : Gold COVID Staycation Ideas brochure

MarCom Awards : Platinum 2021 Well-being Calendar

Best in Biz Awards : Most Customer-Friendly Company of the Year - Medium category (Silver)

Physical Requirements :

This position is primarily on-site and requires the ability to move throughout the workplace to provide in-person counseling and wellness support. The role involves periods of sitting for one-on-one or group sessions as well as standing or light movement during group activities workshops and team-building events. Essential physical functions include speaking hearing and manual dexterity for documenting case notes navigating computer systems and facilitating wellness interventions. Occasional lifting of light materials (up to 15 pounds) may be needed for wellness activities or event setup. Frequent use of a computer is required including typing mouse navigation and viewing digital content. Visual acuity is necessary for reading client records electronic documentation and conducting virtual sessions when needed.

Mental and Cognitive Requirements :

The role requires strong emotional resilience active listening and the ability to assess and respond to sensitive mental health concerns. Counselors must exercise sound clinical judgment in crisis situations maintain professional boundaries and uphold confidentiality. The ability to develop therapeutic rapport apply evidence-based interventions and manage documentation with accuracy is essential. The role also requires facilitation skills for group sessions and the ability to consult with leadership.

Work Environment :

This position is fully on-site and embedded within the Trust and Safety operational environment. The counselor must be comfortable working in a dynamic and fast-paced setting that may include exposure to discussions of distressing content. The workspace includes a private designated office for confidential counseling and group programming with access to standard office equipment and secure data systems.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems such as state workforce agencies and local employment delivery systems to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-I.35(c)

Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1