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Desktop Support Technician

Cynet SystemsMiami, FL

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Job Description :

Hands-on experience with hardware installation, configuration, and repair (desktops, laptops, printers, etc.).
Experience with Active Directory user and group management.
Knowledge of IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
Excellent communication (written and verbal) and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-centric approach with a strong commitment to service excellence.
Ability to lift and move computer equipment as needed.
Preferred Qualifications (Nice to Have) :
Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional - MCP).
Experience with mobile device management (MDM) solutions.
Familiarity with cloud-based productivity suites (e.g., Google Workspace).
Basic scripting knowledge (e.g., PowerShell).

Key Responsibilities :

Provide hands-on, in-person technical support to end-users for hardware, software, and network-related issues.

Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.

Diagnose and resolve operating system issues (Windows, macOS), software applications, and network connectivity problems.

Perform hardware upgrades, repairs, and replacements as needed.

Manage user accounts, permissions, and access rights in Active Directory and other identity management systems.

Assist with the deployment and migration of new hardware and software.

Document technical issues, resolutions, and procedures in a timely and accurate manner.

Provide training and guidance to users on IT best practices and new technologies.

Collaborate with remote IT teams and external vendors to escalate and resolve complex issues.

Maintain IT asset inventory and ensure accurate tracking of equipment.

Participate in IT projects as required, including system upgrades, rollouts, and office moves.

Ensure adherence to IT security policies and procedures.

Respond to and resolve IT service requests and incidents within defined SLAs.

Proactively identify and address potential IT issues to minimize downtime.

Qualifications :

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

3–5 years (or more) of experience in a desk side support or IT support role.

Proficiency in troubleshooting and supporting Microsoft Windows operating systems (Windows 10 / 11) and Microsoft Office Suite (Microsoft 365).

Experience with macOS operating systems is a plus.

Familiarity with network fundamentals (TCP / IP, DNS, DHCP) and basic network troubleshooting.

Hands-on experience with hardware installation, configuration, and repair (desktops, laptops, printers, etc.).

Experience with Active Directory user and group management.

Knowledge of IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).

Excellent communication (written and verbal) and interpersonal skills.

Strong problem-solving and analytical abilities.

Ability to work independently and as part of a team in a fast-paced environment.

Customer-centric approach with a strong commitment to service excellence.

Ability to lift and move computer equipment as needed.

Preferred Qualifications (Nice to Have) :

Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional – MCP).

Experience with mobile device management (MDM) solutions.

Familiarity with cloud-based productivity suites (e.g., Google Workspace).

Basic scripting knowledge (e.g., PowerShell).

Desktop Support Technician • Miami, FL