Maitre D

Tabernacle Steakhouse is an upscale restaurant, featuring a thoughtful menu inspired around global inspired cuisines like Sushi and Wagyu.

As a valuable addition to our team, you must ensure that guests have a pleasant and memorable dining experience.

The Maitre D at Tabernacle is the first (and last) point of contact, is friendly and warm, yet professional and exacting. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Tabernacle’s standards and values

Responsibilities

Serve as a leader of the host team by assigning duties and responsibilities for the shift

Prepare a summary of total covers, guest information and special notes for each shift and present to the full team at each pre-service meeting

Must possess great communication skills with a polished floor presence, professional demeanor and appearance

Engage with guests and colleagues in a professional and dignified manner in a busy, high volume environment

Demonstrate a passion for detail and a willingness to learn

Uphold service standards to ensure a memorable guest experience

Greet all guests entering the restaurant and thank all guests leaving the restaurant with a warm & friendly smile and demeanor

Provide a high level of organization and hospitality to all guests at all times, without exception

Maintain integrity of service by proactively communicating with Managers to address any potential negative experiences

Manage reservation system and plot the reservations for the shift, knowing when and where we can accommodate walk ins in order to maximize covers for the shift.

Ensure reservations are prioritized and seated in a timely manner

Clearly and politely communicate with guests when delays and / or waits occur

Engage management for any guest issues or complaints

Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant

Understand and operate the reservation / seating system

Maintain professional and warm guest communications - inside the restaurant or via phone / email

Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit

Communicate respectfully and clearly with service team and management

Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service

Maintain cleanliness and organization at the host stand and front door area

Additional service and / or operational tasks as determined by manager

Adhere to grooming and dress code standards

Assist teammates to anticipate all other FOH needs

Skills and Requirements

At least 3 years as a Lead Host or Maitre D in a high volume, fine dining setting

Excellent communication and interpersonal skills

Proficiency in Open Table, Resy or similar reservation system

Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude

Ability to work in an organized and professional manner

Receptive to constructive criticism and performance feedback

Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Available to work nights, holidays and long days as necessary

Strong knowledge and interest in food and beverage

Has a sincere interest in the hospitality industry

Demonstrate clear written and verbal communication skills

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, sitting, standing, for 10 to 12 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Tabernacle LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce. We are committed to maintaining a workplace free from prohibited employment conduct, including discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws