(MEM) Part-Time Customer Service Agent

Job Title

Key Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately, and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• Cleaning of the interior of the aircraft
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Qualifications and Minimum Requirements

What We Provide

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

MEM Memphis International Airport Tennessee