Engagement Manager - Biotech (Hayward)

We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and theyre looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation.

This would be a full time, onsite position in SF with relocation packages available . Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF.

Key Responsibilities :

• Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders.
• Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics.
• Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery.
• Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction.
• Navigate comfortably between high-level strategic discussions with VP / C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value.

Key Qualifications :

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