Operations Manager

Job Description

Would you like to earn a great living while making a difference in your community? Do you believe that one great interaction can make someone's day? We do too! We're looking for a manager that has a special blend of team management skills, account management skills, and someone who takes pride in their employees and community. Block by Block is seeking to hire a results proven Operations Manager to provide daily oversight and leadership to a new Hospitality Ambassador Program. This role will manage a staff of Ambassadors that will be deployed throughout the district at our downtown program. This position includes interfacing with our client to not only manage daily district program operations, but delivering continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, and someone who understands the importance of creating great downtown experiences. Specific daily responsibilities of the Operations Manager may include :

• Represent the Block by Block Culture and Mission. Coordinate recruitment, selection of candidates, and Onboarding and training of all new Ambassadors (Our Teams are like a work family and the manager is the leader of that work family.)
• Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploying according to daily needs.
• Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what our Operation Managers do. We need an innovator to lead our teams in our downtowns.
• Procurement and Inventory of supplies and equipment.
• Reporting outcomes through a variety of reporting channels; (This means our app based system, along with spreadsheets, Kronos Timekeeping, get the idea.)
• Hands-on working management in the field to provide coaching, mentoring, and continuous training on standard policies and procedures

We are proud to offer the following benefits :

Requirements

Do Apply If : You like to have fun and make people smile! We are Customer Service Experts, who engage on a very high level with the general public so we need great personalities to lead our team! Having a positive outlook and a good sense of humor helps.