Clerk III-Orthopedics, Main Campus

Administrative Clerk III

The University of Iowa Health Care, Department of Orthopedics and Rehabilitation, is seeking a full-time customer-focused individual to join our team as a Clerk III at the University of Iowa Health Care Main Campus. This role is integral to maintaining efficient and effective front-line operations within a high-volume, dynamic clinic environment.

As a Clerk III, you will be the first point of contact for patients and visitors, providing exceptional front desk reception services. Your primary responsibilities will include managing the check-in and check-out processes for patients, calling patients to schedule clinic appointments, and operating multi-line phone systems to assist both internal and external customers. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting.

The ideal candidate will thrive in a fast-paced environment, demonstrating a positive, friendly, and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented, organized, and enjoy helping others within a supportive and engaging atmosphere.

If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace, we look forward to hearing from you!

Primary job duties include :

• Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.
• Completion of check-in process in an outpatient clinic. This includes, but is not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
• Contact patients via phone to schedule outpatient clinic appointments
• Maintain phone coverage for clinic scheduling. Answer, transfer, and manage phone system by adhering to the standards of excellence for phone management.
• Process and manage incoming referrals, medical records, related documentation, and external imaging.
• Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
• Uses computers, medical records system (Epic), and a variety of software and / or conventional office equipment.

Percent of Time : 100%

Work Schedule : M-W, 7 : 30-4, Th, 7 : 30-5, F, 7 : 30-3 (30 minute lunch each day)

Parking : On-site employee parking, UI Parking permit required

Pay Grade : 8

Starting Salary : $39,087.36

We are committed to an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.

We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.

We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork- guided by compassion- is the best way to work.

We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgement occur.

We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.

We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Minimum Eligibility Requirements :

Desirable Qualifications :

Application Process : In order to be considered, applicants must upload a cover letter and a resume that clearly address how they meet the listed required and desired qualifications of this position. Incomplete applications will not be reviewed. Job openings are posted for a minimum of ten calendar days. Applications will be accepted until 11 : 59 PM on the last day of the posting. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions, contact Amanda Petersen at amanda-petersen@uiowa.edu. Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours : Tuesdays & Thursdays 2 : 00pm 4 : 00pm or by appointment Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.