Associate Director for Housing & Community Engagement, Sacramento

Primary Purpose

The Associate Director for Housing & Community Engagement Sacramento is a live-on position that reports to the Assistant Vice President of Student Life and is responsible for the day-to-day management of campus housing (apartments) and general community engagement on the Sacramento campus. As a member of the Residential Life & Housing ( RLH ) team responsibilities include but are not limited to : housing business operations occupancy management key management and technology. The Associate Director will be responsible for hiring training supervision and evaluation of four Resident Assistants (RAs) and 1-4 student office assistants. This position will serve on the University Dean-on-Call rotation and will need to engage in collaborative relationships with campus colleagues daily. This position assists with emergency management student conduct and crisis intervention. As needed this position will provide support to the Stockton campus housing program. Occasional evening weekend and / or holiday work is required with this position.

Essential Functions

Responsible for hiring training supervision and evaluation of four Resident Assistants (RAs) and student office assistants. Facilitate development of Resident Assistants (RAs) and student office assistants on all aspects of the residential experience policies and processes. Develops student leaders ability to be successful in all aspects of their position through training supervision and on-going support. Plan monitor and coordinate day-to-day administrative activity for campus housing on the Sacramento campus exercising discretion and independent judgment. This includes but is not limited to execution of housing strategies written correspondence policy enforcement records retention and administrative report writing. Ensures housing office compliance with University local state and federal requirements. Provides leadership oversight and coordination of business operations and occupancy management through implementation of policies that support efficient and effective unit functioning. This includes but is not limited to the housing applications and room assignment processes contract / license management; move-in & move-out processes and guest housing. Makes recommendations to supervisor about housing contract budget requirements and housing rates. The Associate Director will oversee the student mail / package operation for students living in campus housing. Assists Residential Life & Housings Operations team and Business Manager with student housing fiscal responsibilities including but not limited to : managing office and programmatic budgets housing billing past due accounts / late fee collections cleaning / damage billing and other financial needs. Administers a housing key and access management system. Maintain policies and procedures for housing facility access control inventory of all keys processing and authorizing key requests and lock / key changes and distribution of keys to students. Serves as part of the Residential Life and Housing team to devise execute and evaluate departmental goals policies organization and programs. Design coordinate and implement on-going housing assessment initiatives. Research and prepare a market analysis for housing in the Sacramento community surrounding the campus. Interact with and become acquainted with all individuals residing in the campus apartments. Collaborate with Student Life and campus colleagues to implement programming events and activities for the residential students. Provide housing tours and give presentations for orientations special events etc. Provide Student Life tabling at all university campus wide events on the Sacramento campus. Coordinate technology needs with campus colleagues for the housing program including oversight of the housing website social media housing management system etc. Utilize the housing database or other approved management systems. Collaborate with Buildings & Grounds to ensure clean safe residential communities. Direct the apartment turn-over process including facility inspection pest control furniture & appliance inventory & upkeep identification of maintenance / custodial needs and initiate action to prepare the apartments for new occupancy. Communicate with residents and respond to housing related maintenance and custodial needs. Review and approve maintenance work orders and provide Building & Grounds with lists of maintenance work required. Provide follow-up on work order requests. Respond to and / or coordinate responses to student behavior community & facility issues and crisis / emergency management; directly respond to students of concern as warranted. Accept and respond to evening weekend and / or holiday phone calls of emergency nature. Assists with the facilitation of Residential Life & Housing campus crisis response including evacuations of residential communities and emergency housing requests. Implements accommodations approved by the Housing Petition Committee or Special Accommodation Request processes working with RLH staff and other campus partners (Services for Students with Disabilities Student Health Services Counseling & Psychological Services Care Team Title IX etc.) as needed. Be sensitive and in compliance with the needs requirements and laws pertaining to student accommodations. Manages I.D. card system to ensure accuracy and security in providing building laundry and meal plan access to residents and staff. Serves as a Conduct and Community Standards Hearing Officer to adjudicate cases occurring in apartment communities as requested. Assist the Title IX office as requested. Serves as a member of the Dean On-Call team that supports the primary residential on- duty program and participates in the larger University emergency response team / system. Collaborates with the Campus Care Team. Assist the Assistant Vice President of Student Life with Dining projects as requested. Represents the department on University committees and on special projects as appointed by the Assistant Vice President of Student Life or designee. Attend and participate in department and division meetings. Develops collaborative relationships across the Division of Student Life and other campus partners that facilitate achievement of unit goals and responsibilities. Collaborate and provide support as needed with the Housing & Residential Life staff on the University of the Pacific Stockton campus. Demonstrates cultural competence respect and inclusion. Operational understanding of applicable laws and University policies pertaining to students with disabilities. Complies with federal and state requirements for reporting including serving as a Campus Security Authority ( CSA ) for all Clery Act reportable crimes Mandated Reporter under CANRA and required reporter under the policy prohibiting sexual misconduct discrimination. Performs other job-related duties as assigned. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.

Minimum Qualifications

Bachelors Degree. Two (2) years of experience working in a housing related profession or business operations. Experience in supervision of staff or student employees in a higher education and / or residential life setting.

Preferred Qualifications

Masters Degree in College Student Affairs Educational Leadership Business Administration or equivalent Administration. Three (3) years of full-time professional-level work experience in a housing related profession and / or equivalent profession. Experience working with housing management software systems. Understanding of Residential Life & Housing Business Operations. Communication & Reasoning : Excellent communication skills both verbal and written. Outstanding customer service skills and multi-tasking ability are mandatory. Attention to detail bookkeeping budgeting and organizational skills are important. Requires a pleasant and positive disposition patience willingness to work with others and cope with tight scheduling. Essential Knowledge and Abilities : Exercise discretion and independent judgment with respect to departmental operations; interactions with students and parents; and crisis management. Demonstrated understanding and sensitivity to the needs of under-represented groups and initiatives that support and enhance inclusivity. Supervisory skills including effective delegation training and development of student staff. Demonstrated ability to use MS Office including Excel PowerPoint and Outlook. Ability to participate in work groups; and coordinate develop and implement projects. Ability to identify analyze and resolve problems. Ability to plan organize and prioritize multiple work assignments and projects. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.

Required Experience :

Director

Key Skills

Program assessment,FDA Regulations,Manufacturing & Controls,Program Evaluation,budget forecast,Research Experience,Operations Management,Research & Development,Strategic Planning,Contract Management,Leadership Experience,negotiation

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 75000 - 78000