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AUTHORIZATION CLERK

AUTHORIZATION CLERK

Southwest Medical ImagingScottsdale, AZ, US
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Job Description

Job Description

Description : Job Title

Authorization Clerk

Department

Authorization

Reports to

Authorization Manager

Status

Full Time / Non-Exempt

Authorization Clerk Position Summary

The Authorization Support Clerk will be will be primarily responsible for requesting, tracking, and ensuring receipt of clinical documentation required to support authorization requests for scheduled exams. The position encounters high volumes of protected health information and must be carried out with minimal error. This specialized position will act as a support to our Authorization team members in order to meet the needs of our patients and referring physician offices. This is an administrative position, requiring an individual who is detail-oriented, analytical, focused, service oriented, and responsive with a willingness to help. This individual is one who has consistently demonstrated exemplary performance in-line with SMIL’s Performance Standards in the areas of : Attendance, Quality, Productivity, Customer Service, Teamwork, Job Knowledge, Communication, Problem Solving, Initiative & Energy as well as adherence to Workplace Guidelines.

Authorization Clerk Detailed Responsibilities

  • Contacts patients and referring physicians as needed via phone, fax, or other means to secure required additional information.
  • Ensures clinical documentation to support authorization approval is obtained in a timely manner and follows up as needed to confirm receipt.
  • Resolve internal and external customer inquiries in a timely manner with moderate supervision. Inquiries may be received via inbound call queue, email, or instant message.
  • Use appropriate patient search criteria when attempting to locate patient records to attach documents.
  • Scan paperwork as needed into patient accounts.
  • Adheres to STAT Request Protocol.
  • Identifies and reports issues or trends impacting ability to obtain authorization in a timely and efficient manner to the Department Supervisor.
  • Provides data entry support to update RIS system with authorization approval numbers or other updates.
  • Comply with performance standards and departmental goals.
  • Maintains HIPAA compliance.
  • Uphold all SMIL policies and procedures.
  • Other duties as deemed necessary.

Authorization Clerk Specific Job Knowledge, Skill, and Ability

  • Recognizes and performs job duties with a high degree of accuracy.
  • Skilled in organizing, filing, and retrieving records (electronic and paper formats).
  • Effective use of reporting to keep management informed.
  • Applies sound analytical thinking.
  • Cooperates effectively, always willing to provide back-up and support.
  • Capable of sustaining a high level of concentration and focus.
  • Strong communication skills to include ability to convey ideas in writing, verbally, over the phone, and in person.
  • Ability to compose memorandums, e-mails, and letters using appropriate English and grammar.
  • Demonstrates “World Class Customer Service”
  • Demonstrates a pleasant disposition, positive attitude, and possesses the ability to maintain a cordial and professional approach during periods of stress.
  • Fosters team based results.
  • Anticipates and adapts to change (e.g. policy changes, operational procedures, insurance changes, protocol changes) in a positive manner. Leads by example.
  • Demonstrates ability to handle multiple tasks with short time-lines, prioritize and organize work in a timely and accurate manner.
  • Knowledge of Fuji Synapse RIS.
  • Dependable and flexible.
  • Proficient knowledge and operation of email, instant messaging, internet, and intranet.
  • Skilled in operating standard office equipment to include scanner, copier, and fax.
  • Ability to accurately type 35 to 40 WPM.

    • Among the many benefits of a career with Southwest Medical Imaging, are the following :

  • Medical, Dental & Vision Coverage
  • Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
  • Flexible Spending Accounts (FSA)
  • Dependent Care Reimbursement Accounts (DCRA)
  • Employee Assistance Program (EAP available if enrolled in Health plan)
  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • Company Paid Basic Life & AD&D Insurance
  • Voluntary Life Insurance
  • Voluntary Short Disability
  • Company Paid Long-Term Disability
  • Pet Discount Program
  • 6 paid Company Holidays
  • Floating Holiday, Jury Duty & Bereavement Leave
  • Tuition Reimbursement
  • Competitive Salary
  • Leadership Mentoring Opportunities

    • Requirements :

    Education and Experience

  • High School Diploma or Equivalent.
  • 1+ years of computer data entry required.
  • Radiology / Medical Industry related Certification is a plus, but not required.

    • Physical Requirements

    While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

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    Clerk • Scottsdale, AZ, US