Unarmed Security Officer / SOC Operator - 3rd Shift - Full Time
Job Overview :
Prosegur Security is seeking highly professional and customer service–focused Patrol / SOC Hybrid Officers for a premier client site in Fremont, CA. This position combines physical patrol duties with security operations center (SOC) responsibilities, including alarm monitoring, camera surveillance, and access control management.
This role requires a balance of excellent customer service skills and the ability to confidently operate security technology, including Lenel 9000, alarm panels, and camera systems. Officers are expected to maintain a clean, professional appearance at all times, including proper uniform wear as outlined in company grooming standards — such as tucked shirts, neat attire, and overall presentation.
Job Responsibilities and Duties :
- Track employee time and attendance.
- Monitor alarms and electronic security systems.
- Track the progress of security patrols.
- Receive calls from interior guard posts.
- Respond to client requests.
- Facilitate incident response efforts.
- Initiate notification and escalation procedures
- Document significant incidents.
- Perform primary analysis of operational procedures.
- Provide assistance to customers, employees, and visitors in a courteous and professional manner.
Additional Job Responsibilities and Duties :
Provide outstanding customer service while maintaining a safe and secure environment for employees, visitors, and property.Perform regular interior and exterior patrols to deter and detect safety hazards or security risks.Operate the SOC, monitoring camera systems, alarm systems, and the Lenel 9000 access control system.Manage access permissions, track badge activity, and monitor site security systems in real time.Accurately document incidents, patrol logs, and SOC activity reports.Respond to alarms, radio calls, and electronic alerts with urgency and professionalism.Answer phone calls from interior guard posts, employees, and clients, and dispatch appropriate responses.Initiate escalation and notification procedures when necessary.Collaborate with other security team members and site leadership to resolve incidents and ensure operational continuity.Always maintain a professional and service-oriented demeanor when assisting employees, visitors, and contractors.Qualifications :
Must have a valid California Security Guard License.High school diploma or GED equivalent.Exceptional customer service skills are absolutely required.Minimum 1 year of security experience.Dispatch / SOC experience preferred but not required.Comfortable with technology, including cameras, alarm panelsLenel 9000 experience is a plusAlarm and camera monitoring is a plusWillingness to learn and operate multiple security systems confidently with provided trainingComfortable working both indoors and outdoors, including during varied weather conditions.Strong verbal and written communication skills.Must have reliable transportation.Ability to stay calm and think clearly during emergencies or high-pressure situations.Dependable, reliable, and committed to ethical conduct.Maintain a clean, professional appearance and adhere to company grooming and uniform standards, including properly worn uniforms (shirts tucked, neat attire, and professional presentation at all times).Site Incentives :
Paid Vacation — Enjoy paid vacation time directly funded by the client, providing you with valuable paid time off as part of your employment at this location.Free Onsite Gym Membership – Stay active with complimentary access to a spacious, modern fitness center featuring cardio equipment, free weights, and a mirrored yoga / stretch studio.Weekly Pay – Get paid every week for consistency and convenience.Onsite Training & Career Growth – Expand your skills with professional training provided directly at the site, including system-specific training like Lenel and SOC operations, with growth opportunities into leadership or specialized roles.Promotion From Within – This site prioritizes internal promotions and professional development.Professional, Clean, Tech-Driven Environment