Oracle ERP Technical Consultant

Position : Oracle ERP Technical Consultant

Location : Dallas, TX - Onsite

Type of Hire : - Long Term Contract

Role Description :

• Troubleshooting and Issue Resolution : Diagnosing technical issues reported by customers regarding Oracle ERP modules, including data errors, system crashes, configuration problems, and integration issues.
• Customer Interaction : Responding to business inquiries via email, and ticketing systems, clearly explaining complex technical concepts to non-technical users.
• Log Analysis : Reviewing system logs and error messages to identify root causes of problems.
• Configuration Management : Assisting with configuration changes within Oracle ERP modules to address specific client requirements.
• Patch Management : Applying updates and patches to Oracle ERP systems to resolve known bugs and security vulnerabilities.
• Knowledge Base Management : Contributing to the internal knowledge base by documenting solutions to common issues and best practices.
• Escalation Management : Identifying complex issues that require escalation to senior technical support engineers or development teams.
• Training and Support : Providing basic training to customers on Oracle ERP functionalities and usage.

Required Skills :

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.