ITS Support Engineer I

Are you passionate about solving technical challenges and helping people Do you thrive in a dynamic high-impact environment

Join Amazons IT Services team as an ITS Support Engineer and be part of the engine that powers Amazons seamless operations. Were seeking customer-focused innovative problem-solvers who excel in a fast-paced collaborative environment. As a part of our IT Services team youll have the opportunity to make a direct impact on Amazons corporate global workforce making sure their laptops servers and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer youll be the go-to knowledge expert for Amazons corporate employees providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted. Amazons ITS Support Engineers are dedicated dependable and customer focused owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. Youll engage with Amazonians across various teams owning and recognizing their unique IT needs and provide personalized high-quality support. Youll be a trusted advisor a problem-solver taking initiative to diagnose troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

• Deliver on-site high quality hands-on support diagnosing troubleshooting and resolving issues successfully evaluating log files to determine the health of systems software and hardware
• Assist with activities to triage and escalate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts training and developing peers and new team members as a mentor seeking and leveraging diverse perspectives in all activities
• Continuously expand skills learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
• Occasional travel required based on the needs of the business
• Participate in 24 / 7 on-call duty required for isolated high-severity incidents serving as escalation point outside regular hours

A day in the life

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skill-sets. If youre passionate about this role and want to make an impact on a global scale please apply!

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

The benefits that generally apply to regular full-time employees include :

Medical Dental and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Learn more about our benefits here : the team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture : Here at Amazon its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth : Were continuously raising our performance bar as we strive to become Earths Best Employer. We embrace curiosity and continuous learning empowering you to grow both personally and professionally through mentorship knowledge-sharing and career-advancing resources helping you develop into a better-rounded professional.

If youre ready to join a team of passionate problem-solvers and make a real impact apply now to become an ITS Support Engineer at Amazon!

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47700 / year in our lowest geographic market up to $103000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full-Time

Department / Functional Area : Technical Services

Experience : years

Vacancy : 1

Yearly Salary Salary : 47700 - 103000