Talent.com
Servicing Default Prevention Specialist I - Houston Office
Servicing Default Prevention Specialist I - Houston OfficeLongbridge Financial • Houston, TX, US
Servicing Default Prevention Specialist I - Houston Office

Servicing Default Prevention Specialist I - Houston Office

Longbridge Financial • Houston, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Servicing Default Prevention Specialist I - Houston Office

At Longbridge, we love seniors and we're passionate about helping them unlock the power of one of their greatest assetstheir home equity.

As a leading provider of home equity solutions for seniors, we're committed to helping older homeowners make the most of what they've worked hard to build, so they can live the retirement they imagined.

And we don't just do it well, we do it really well. With an "Excellent" rating on Trustpilot and over a thousand customer testimonials, we've earned a reputation for making it easy and stress-free to access home equitywith guidance every step of the way.

But it's not just our customers who love usour team does, too! We've been named a Great Place to Work three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

At Longbridge, we don't just offer jobs, we offer careers that grow with you. Here's why you'll love being part of our team :

  • Grow With Us We're big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from withinbecause when you succeed, we all do.
  • A Culture That Clicks We work hard, but we have fun doing it! Whether it's team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like "just work."
  • Benefits That Have Your Back We've got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you're looking for a place where your work truly makes a difference, we'd love to have you on board. Apply today and let's do great things together!

Servicing Default Prevention Specialist I is an entry level position in Servicing Default Prevention. This position will be responsible for handling outbound and inbound calls as necessary to assist borrowers or heirs and explain their options on loan resolution. This includes proactively reviewing loans to determine workout solutions for borrower or heirs in difficult situations.

Primary Job Duties :

  • Handle outbound / inbound calls as necessary to assist borrowers or heirs in default education and explain their options on loan resolution in compliance with FHA or investor requirements.
  • Communicate with borrowers or heirs to assist where needed by engaging the subservicer to ensure the best customer service.
  • Effectively work with subservicer to ensure any escalated borrower situations are resolved.
  • Educate borrowers or heirs on all workout options to include Repayment Plans, At-Risk Extensions, Short Sale, or Deed-In-Lieu for foreclosure avoidance.
  • Communicates regularly to interrelated departments within the company to successfully serve the customer, both internal and external.
  • Analyze and respond timely to subservicer or investor requests for workout solutions as needed.
  • Communicates any issues with upper management that may put Longbridge or its investors at reputational risk.
  • Skip tracing to locate borrowers, alternative contacts, or heirs.
  • Analyze and respond timely to subservicer on data reconciliation and exception reporting.
  • All work efforts are to be documented in the Bridge Online Servicing Solutions (BOSS) system.
  • Qualifications :

  • Any mortgage experience is preferred but not required
  • Bi-lingual a plus
  • Precise attention to detail
  • Ability to multitask and work well under pressure
  • Excellent communication and customer service skills
  • Skilled in the use of computers and related software applications, specifically Internet Explorer, Microsoft Outlook, Microsoft Excel and Word
  • High level of integrity and trust
  • Must be able to work in the office Monday - Friday start time 7 : 30am -
  • Additional Information :

  • Working in a growing and dynamic industry
  • Full benefits : Medical, Dental, Vision, FSA / HSA, and wide array of voluntary products and discounts
  • 401(k) with company match
  • Paid time off
  • This is a non-exempt role
  • Target base salary range is 43K- 48K which is based on various factors including skills and work experience.
  • In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance.
  • LBF is an EEO / AA / Vet / Disabled Employer
  • Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.
  • Important Note : When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.

    serp_jobs.job_alerts.create_a_job

    Prevention Specialist • Houston, TX, US

    Job_description.internal_linking.related_jobs
    Entry, Descent and Landing (EDL) Thermal Protection Technical Discipline Lead

    Entry, Descent and Landing (EDL) Thermal Protection Technical Discipline Lead

    The Aerospace Corporation • Houston, TX, United States
    serp_jobs.job_card.full_time
    The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded resea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Private Client Advisor II - Houston, TX

    Private Client Advisor II - Houston, TX

    Texas Staffing • Houston, TX, US
    serp_jobs.job_card.full_time
    Private Client Advisor II - Houston, TX.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Respons...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Disaster Relief Call Center Representative

    Disaster Relief Call Center Representative

    MCI • Houston, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    On-Site Service Representative-North Houston, TX

    On-Site Service Representative-North Houston, TX

    Grainger • Houston, TX, US
    serp_jobs.job_card.full_time +1
    On-Site Service Representative-North Houston, TX.Location : Houston, TX, US, 77090-5105.Compensation : This position is hourly. The anticipated base pay compensation range for this role is $23 to $26 ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Servicing Default Prevention Specialist I - Houston Office

    Servicing Default Prevention Specialist I - Houston Office

    Longbridge Financial, LLC • Houston, TX, United States
    serp_jobs.job_card.full_time
    At Longbridge, we love seniors and we're passionate about helping them unlock the power of one of their greatest assets-their home equity. As a leading provider of home equity solutions for seniors,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Tech II - IFR (FEL-B License Req'd)

    Service Tech II - IFR (FEL-B License Req'd)

    Vallen Distribution • Pasadena, TX, United States
    serp_jobs.job_card.full_time
    Why Join our Team? At Vallen, we embrace what makes us unique.We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success.We pride ourselves on be...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Asset Protection Customer Host

    Asset Protection Customer Host

    Walmart • Houston, TX, US
    serp_jobs.job_card.part_time
    Asset Protection Customer Host.WM Supercenter #4416 13003 Tomball Pkwy Houston, TX 77086-3122.Shift may start between 8 : 00am - 11 : 00am. Shift may start between 1 : 00pm - 4 : 00pm.This role focuses on g...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Healthcare Services Representative III - Patient Access Center - Kelsey Seybold Clinic : Pearland

    Healthcare Services Representative III - Patient Access Center - Kelsey Seybold Clinic : Pearland

    Texas Staffing • Pearland, TX, US
    serp_jobs.job_card.full_time
    Explore Opportunities With Kelsey-Seybold Clinic.Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston.Be part of a te...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Sr Client Service Specialist, Merchant Servicing

    Sr Client Service Specialist, Merchant Servicing

    KeyCorp • Houston, TX, US
    serp_jobs.job_card.full_time
    Senior Client Service Specialist.The Senior Client Service Specialist is responsible for handling various escalated and complex requests surrounding the day to day servicing of clients (Payments, E...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Revenue Cycle Specialist II - Appeals and Denials

    Revenue Cycle Specialist II - Appeals and Denials

    Senior PsychCare • Houston, TX, United States
    serp_jobs.job_card.full_time
    Senior PsychCare has an immediate opportunity for a Revenue Cycle Specialist II to support our Billing Team in Houston.Senior Psych Care provides fully integrative behavioral health services to the...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Benefits Investigation Specialist / Remote

    Benefits Investigation Specialist / Remote

    BrightSpring Health Services • Houston, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Benefits Investigation Specialist / Remote.This role will be responsible for verifying patient medical and pharmacy coverage, investigating authorization requirements, and facilitating patient copa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    LoanMax Title Loans • Houston, TX, US
    serp_jobs.job_card.full_time
    LoanStar- Bilingual Customer Service Representative.Are you looking for a stable, full-time position with career potential at an up-and-coming company? If so, you've come to the right place!.We...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    OleHenriksen Sales and Service Expert - Houston, TX CONTRACT

    OleHenriksen Sales and Service Expert - Houston, TX CONTRACT

    Fenty Beauty • Houston, TX, US
    serp_jobs.job_card.full_time
    Ole Henriksen Sales & Education Expert.The Ole Henriksen Sales & Education Expert is responsible for being a brand and product expert and for driving sales everywhere the brand's products are sold ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Client Relations Specialist (Houston)

    Client Relations Specialist (Houston)

    Talentoma • Houston, TX, US
    serp_jobs.job_card.full_time +1
    Remote Client Relations Specialist.Were seeking a Client Relations Specialist to serve as a key connection between our team and our clients. In this fully remote role, youll ensure each client recei...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Mobility Specialist (Driving) - Houston

    Mobility Specialist (Driving) - Houston

    SP Plus Corporation • Houston, TX, United States
    serp_jobs.job_card.full_time
    SP+, a Metropolis company, is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    MRSGM NA Claims Resolution Specialist, Cyber

    MRSGM NA Claims Resolution Specialist, Cyber

    Munich RE • Houston, TX, United States
    serp_jobs.job_card.full_time
    Schaumburg, United States; Houston, United States; Long Beach, United States; Miami Gardens, United States; Miami, United States. Mt.Pleasant, United States; New York, United States;.Munich Re Spec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Commercial Loan Services Underwriting Team Lead - Houston, TX

    Commercial Loan Services Underwriting Team Lead - Houston, TX

    BankTalent HQ • Houston, TX, United States
    serp_jobs.job_card.full_time
    Did you know that Zions Bancorporation is one of the nation's premier financial services companies with total assets exceeding $70 billion? With local management teams at the helm in 11 western sta...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Fulfillment Specialist (Surety Insurance)

    Senior Fulfillment Specialist (Surety Insurance)

    Marsh & McLennan • Houston, TX, US
    serp_jobs.job_card.full_time
    We are seeking a talented individual to join our team at Marsh.This role will be based in Texas, Georgia, Florida, or North Carolina. This is a hybrid role that has a requirement of working at least...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted