Contractor Strategy Manager

Contractor Strategy Manager

Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.

As our Contractor Strategy Manager, you will play a crucial role in nurturing our most important contractor relationships to grow those accounts.

Key Responsibilities

Cultivate relationships with key accounts, driving growth in construction projects, securing renewals, and encouraging advocacy for Gordian's services.

Consistently meet or surpass growth goals for key account revenue, contributing to the company's financial objectives.

Engage with key contractor accounts regularly through calls, emails, and onsite meetings to understand their needs and address concerns.

Build strong relationships by understanding their business goals and aligning our services to meet those goals.

Work in tandem with contractors to secure a steady stream of construction projects and engage new owners, expanding Gordian's market presence.

Develop and implement strategic account plans that outline how to maintain and grow each account.

A large component of our company's strategy is to create value for contractors. Lead this effort by identifying and implementing measures that significantly enhance a contractor's experience with Gordian.

Analyze key account performance, including revenue projections. Regularly prepare and present reports on account performance.

Collaborate with the Data Operations Team to audit, maintain, and create data reports and dashboards that provide actionable insights.

Maintain accurate account and contact records, key account plans, and log activities in Salesforce.

Assist in growing Gordian's contractor network through in-person engagements, tradeshows, and networking events.

Act as a liaison for key accounts, swiftly addressing and resolving any issues to maintain trust and satisfaction.

Partner with internal teams across Sales, Operations, Customer Success, Finance, and Legal to deliver a cohesive account management strategy and contractor experience.

Collaborate with the Product team to translate contractor feedback into meaningful product and service enhancements.

Foster an organizational culture that places high value on contractors, recognizing them as essential partners.

Ability to travel up to 50%.

Qualifications

7+ years' experience in sales, customer success or customer service.

Candidates with experience in the construction industry, showcasing a deep understanding of contractor needs will be preferred.

Excellent communication and interpersonal skills to build and maintain contractor relationships.

Experience in Salesforce and PowerBI is a plus.

Ability to visualize, interpret, and present data and sales analytics to inform decision-making and account strategy.

Experienced in developing and executing strategic account plans.

Ability to effectively prioritize tasks across numerous contractor accounts, while working collaboratively with cross-functional teams.

A commitment to advocating for the needs of contractors, ensuring the delivery of solutions that not only meet but exceed their expectations.