Implementation Specialist

Salary : $60,000.00 - $75,000.00 Annually

Location : 2600 Airport Fwy Fort Worth

Job Type : Full-Time

Job Number : 00023

Department : Technical Operations

Opening Date : 09 / 30 / 2025

Closing Date : Continuous

Description

The Implementation Specialist assists with planning, design, configuration, physical connectivity, installation, and problem resolution of PSAP systems and technology. The Specialist works with technologies within PSAPs and interconnecting PSAPs. This individual is available 24 / 7 for PSAP support and problem resolution of the 9-1-1 systems as well as critical District services.

The Implementation Specialist's duties include task management, developing and executing test plans, oversight of outsourced services, testing of system configurations, review and implementation of Call Handling Equipment (CHE) software revisions and upgrades, coordination of onsite installations and upgrades at PSAP sites, and acceptance testing of new systems and feature sets. The Specialist's duties also involve ergonomics and feature functionality of systems provided for such functions as 9-1-1 call taking. Both office assignments and assignments at various sites throughout the District are required. Interaction and instruction of features and equipment functionality is necessary.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

A supervisor has the right to change the duties for this position.

• Support District objectives by assisting in the planning, installation, maintenance, and documenting of PSAP systems.
• Respond to emergency issues as an escalation point with the ability to identify trouble, determine and initiate appropriate solution and action based on situational analysis.
• Implement new software for PSAPs and coordinate with radio vendors, PSAP Managers, CAD vendors, LTR vendors, and other 3rd party groups.
• Advanced technical knowledge of 9-1-1 systems, standards, and telephony concepts.
• Oversee implementation of multiple and simultaneous projects.
• Working knowledge of Public Safety Answering Point technology and working environments to identify and recommend solutions suitable for PSAP environments.
• Provide guidance and input to training resources for users of systems and networks in both PSAP and administrative environments.
• Participate in the development of strategies for continued maintenance and upgrades suited to changing needs for PSAPS.
• Assist with goals and test plans for the development of Next Generation networks and CHE and the migration of existing services for 9-1-1 applications.
• Review reports and logs, determine necessary changes and adjustments, and implement remedial measures.
• Works with vendors and maintenance personnel to complete projects, tasks, and goals. Assists with billing review of services provided.
• Assists in the development of departmental budget by identifying solution needs and acquiring vendor information.
• Participate in continuing training and education on technical subject matter to promote skill development and keep abreast of new technologies.
• Review documentation on functionality and test feature functionality, debug applications, document problems, and identify training issues.
• Assist with team assignments to include field testing, documentation, and training.
• May be assigned to supervise outsourced services and contract personnel.
• Work with vendors to schedule and maintain power infrastructure for district-owned UPS and generators.
• Provide backup to the PSAP Support Analyst for entry / deletions of users and speed dials within the CHE software and reporting software.
• Assist the PSAP Support Analyst with training call takers on CHE and associated components.
• Monitor the 9-1-1 system for reliability and acting backup to the PSAP Support Analyst for Change Management approvals.
• Other job duties as assigned.

Typical Qualifications

Education and Experience :

Knowledge and Skills :

Supplemental Information

WORKING CONDITIONS (including physical demands)

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term and short-term disability, holidays, vacation, and sick leave.

Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis.

To learn more details, visit our benefits page.

01

Are you at least 18 years of age?

02

Do you possess a valid driver's license?

03

Which of the following describes your highest level of Microsoft office (Microsoft word, Excel, Powerpoint) proficiency?

Required Question