Licensed Insurance Account Manager

Job Description

Job Description

Join Our Team & Make a Real Impact!

Do you value meaningful work that truly makes a difference? Are you ready to bring your passion and expertise to a team that cares just as much about each other as we do about our members? If you’re looking for more than just a job - a place to grow, contribute, and be valued - you’ve found it!

At Dental Health Services, collaboration isn’t just a buzzword - it’s how we thrive. As an Employee-Owned company , every team member plays a vital role in shaping our success and delivering outstanding specialized healthcare.

Come be a part of something bigger. Your unique skills, ideas, and dedication will help drive innovative, people-first dental health solutions . Let’s build a healthier future - together.

Job Summary

The Licensed Insurance Account Manager is responsible for the growth, development and maintenance of the Company’s clients (groups and brokers), as well as the retention and growth of their assigned territory. Prepares, presents and follows up on RFP’s with prospective groups. Ongoing responsibilities include, but are not limited to conducting implementation meetings, plan guides, open enrollment meetings, health fairs and Q & A and other informational meetings.

Essential Responsibilities

• Works with brokers to develop more business and responds to all broker’s requests including RFPs (Request for Proposals).
• Identifies and solicits applicable groups for plan sign-up and participation / membership. Follows up on all RFP’s
• Builds in depth positive relationships with existing accounts to ensure account retention by proactive service activity and overall service responsiveness. Seeks opportunities for account expansion / renewal process to develop referrals and elicit potential growth
• Works with existing groups to resolve any and all issues and problems regarding plan participation and member issues.
• Conducts initial and ongoing enrollment meetings, plan guide presentations, day to day servicing of groups & insurance brokers as well as health fairs, and other informational and Q&A meetings.
• Personally services all groups over 20 employees to establish relationships with group stakeholders.
• Facilitates renewal negotiations, expediting financial / utilization reporting and analysis. Works with Underwriter and Sales and Services management personnel to provide groups with renewal plan design & alternatives to ensure account retention.
• Maintains current group files and reports significant changes or concerns.
• Develops all required reporting in an accurate and timely manner and assists Enrollment / Accounting with needed information
• Effectively growing and maintaining group participation in Company plans in assigned territory and efficiently and completely supporting the groups and group membership.
• Resolving group / member issues, effectively addressing inquiries to the satisfaction of all parties.
• Effectively working with team members across the enterprise to accomplish projects and performance goals.
• Maintaining a high level of integrity and appropriate confidentiality in all activities and efforts.
• Addresses and resolves a wide variety of basic to moderately complex group, member and broker issues and problems.
• Supports improvements in processes, programs, productivity and services.
• Performs any and all additional duties as requested and directed for this position.

Basic Qualifications

Experience

Education

License, Certification, Registration

Preferred Qualifications

Additional Requirements

requirements in a healthcare setting.

Position Details

We look forward to having you on our team!