Desktop Support L1Service Global • Cambridge, MA, United States
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Desktop Support L1
Service Global • Cambridge, MA, United States
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- serp_jobs.job_card.full_time
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Responsibilities :
- Provide onsite and desk-side support services to end users.
- Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure, and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support the meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- 5-7 years of specific experience in : desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
- Troubleshooting network and operating system issues.
Mandatory Skills
Provide onsite and desk-side support services to end users.
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Desktop Support • Cambridge, MA, United States
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