Multisite Program Supervisor - Feasterville, North Broad St, West Tabor Rd, and Northeast Philadelphia, PA

Crossroads Treatment Centers

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients.

Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Day in the Life of a Program Supervisor

• Oversee daily program operations and offer assistance where needed, dependent on licensure and ability
• Oversee the appropriate application and adherence to OBOT Operational Standards, as well as regulatory procedures issued by applicable regulatory authorities
• Perform all necessary responsibilities as directed by immediate supervisor and / or the governance authority
• Screen and interview new associates for hire as needed and submit requests for approval, as necessary
• Orient all new associates to the program or designate appropriate supervisor to provide orientationthis includes completion of new hire policies, review of associate handbook, and orientation to responsibilities, at minimum
• Conduct employee performance reviews, monitor personnel time, and respond to requests for PTO
• Maintain program documentation in accordance with DEA regulations, including patient prescriptive records, physician DEA registration, physician current caseload and approved patient capacity
• Coordinate with internal and external persons and agencies to inform, improve, or supplement service provision
• Coordinate with Operations Support Team to address needs within the center
• Other duties and responsibilities as assigned by the Operations Support Team and the Governance Authority
• Apply procedures and policies outlined in program and regulatory standards to day-to-day program operations
• Review, interpret, and reflect on changes to policies or procedures and present information to leadership
• Manage program staff and interact positively with patients, visitors, and members of the community
• Conduct internal audit processes to analyze program performance in various areas
• Function in an administrative capacity to assure necessary information is provided to patients and staff

Education and Experience Requirements

Hours, Schedule, and Travel (if applicable)

Start and end times may vary some, however, this position will work 40 hours a week with marketing and outreach efforts.

Position Benefits

Benefits Package