Desktop Support

Desktop support will be responsible for providing assistance to all front and back office staff. This individual will be responsible for supporting the various different business lines throughout the Cantor umbrella. This is a hands-on role and this individual is expected to provide technical expertise in order to resolve issues for the general population. Key Accountabilities :

• Provide IT support to all users in the Americas
• Provide support through phone / email / service tickets to front and back office users on desktop issues
• Install, upgrade, support and troubleshoot Windows operating systems, computer hardware (and any other authorised peripheral equipment) and across a range of authorised software applications
• Perform general preventative maintenance
• Assist facility matters when needed including moves, adds, and changes
• Raise, update and close all support tickets regularly and promptly.
• Participate and implement in global projects
• Provide on site and remote support
• Communicate with team members regarding issues, procedures, and documentation