VIP Relationship Manager / Client Success Manager (CSM)Laborintos • Detroit, Michigan, .US
VIP Relationship Manager / Client Success Manager (CSM)
Laborintos • Detroit, Michigan, .US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionMonitor early-warning triggers daily (meeting declines, deliverability risks, NPS drops, Ensure NPS minimums are maintained across accounts. Execute save strategies before problems escalate. Own renewal conversations — pitch managed-service upgrades, and if declined, Identify and drive upsell opportunities (more mailboxes, premium services, Partner with GTM Engineers to align ICP, sequencing, personalization, and Translate campaign metrics into clear business impact narratives for client executives. Run Quarterly Business Reviews (QBRs) with ROI-focused presentations. Ensure campaign learnings feed into pod playbooks and leadership-level strategy. Gather structured client feedback and escalate recurring issues to Product / Leadership. Help shape standardized retention playbooks and renewal frameworks. Surface objection / reply trends from campaigns to inform broader GTM strategy. 2+ years in B2B SaaS Account Management, Customer Success, or Relationship Cold email campaign experience required — must understand sequencing, Proven track record of retention, renewals, and upsells with mid-market or enterprise Strong executive presence — comfortable leading client strategy calls and managing Familiarity with Slack, Intercom, HubSpot, Instantly, Clay, or similar tools. Strong problem-solving skills and ability to directly call clients when needed to resolve Formal academic credentials are not required Experience working alongside technical delivery teams (SDRs, GTM Engineers, CS Background in lead generation, marketing services, or outbound SaaS. Ability to analyze campaign performance data and explain ROI clearly. History of exceeding retention, expansion, and NRR targets. Be the face of B2B Rocket for our highest-value VIP clients. Competitive pay with retention / expansion incentives. Work in structured pods with GTM Engineers, backed by automation + reporting
Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y / o el entrenamiento de sus profesionales.
Actualmente sumamos más de 10 años de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional.
Position : VIP Relationship Manager / Client Success Manager (CSM)
Location : Remote (Location Flexible) - EAST working hours
We’re looking for a highly strategic and client-focused VIP Relationship Manager (CSM) to serve as the primary point of contact for our portfolio of clients. In this role, you won’t handle day-to-day campaign execution — that work is owned by our GTM Engineers — but you will lead the overall client relationship and ensure they receive measurable value.
You will run weekly strategy calls, provide responsive support through Slack / Intercom, track key health metrics (NPS, meetings booked, usage), and collaborate closely with GTM Engineers to keep campaigns performing. Your core mandate is retention, client satisfaction, renewals, and account expansion .
Your Responsibilities Will Include :
Client Relationship & Communication
- Lead weekly strategy / review calls with assigned accounts.
- Provide responsive day-to-day support via Slack Connect and Intercom.
- Act as the trusted advisor and executive POC for VIP accounts.
- Ensure proactive communication : share weekly performance summaries, experiments,
and campaign insights.
Retention & Renewals
low engagement).
secure same-cost renewals to protect retention.
expansions).
Strategic Oversight
experimentation strategy.
Feedback & Insights
Requirements
Management.
personalization, deliverability basics, and outbound strategy.
accounts.
escalations.
issues.
Preferred S kills
Ops).
Location : Remote (Location Flexible) - EST working hours
Hours : 8 a.m. to 5 p.m. EAST
Contract type : Contractor
Why Join Us
systems.
serp_jobs.job_alerts.create_a_job
Client Relationship Manager • Detroit, Michigan, .US
Job_description.internal_linking.related_jobs
Educate union and credit union members on the value of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailor...serp_jobs.internal_linking.show_more
Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high...serp_jobs.internal_linking.show_more
SENIOR DELIVERY MANAGER (ONESTREAM PARTNER ENABLEMENT).Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.
Vision, Medical, Life, Dental, 401K....serp_jobs.internal_linking.show_more Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K.
OneStream Software is looking for a Director of Partner...serp_jobs.internal_linking.show_more 
At PNC our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.
We work together each day t...serp_jobs.internal_linking.show_more
You have what it takes : a competitive drive coupled with exceptional sales ability.The Regional Account Manager (RAM) is responsible for driving sales and managing strategic partnerships within a d...serp_jobs.internal_linking.show_more
Identify & qualify prospects by cold calling / telephone / email prospecting, on premise visits, relationship building, & networking.
Review market analysis to determine customer needs, volume potential...serp_jobs.internal_linking.show_more
Depth-Oriented Clinicians : Redefine Your Practice with Purpose, Flexibility, and a Team You Can Trust.Psychiatric and Psychological Specialties (PPS).
We promote mental wellness through high-quality...serp_jobs.internal_linking.show_more
Our client, a well-established family-owned organization serving leading global automotive manufacturers, is seeking a Client Relationship Manager for their Detroit metro location.This position off...serp_jobs.internal_linking.show_more
At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our...serp_jobs.internal_linking.show_more
Franchise Banking Relationship Manager.Lending / Commercial / Consumer / Credit.Old National Bank has been serving clients and communities since 1834.
With $50 billion in total assets, we are a regional p...serp_jobs.internal_linking.show_more
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.
If you thrive in an environment where your gr...serp_jobs.internal_linking.show_more
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products.
The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_more
Top-ranked proprietary trading firm, Maverick Currencies, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online c...serp_jobs.internal_linking.show_more
The Client Director is responsible for setting, directing, and executing the strategy for global clients or major regional accounts that are of substantial strategic and revenue generating importan...serp_jobs.internal_linking.show_more
General Manager with HME Sales Expertise.General Manager – Sales Driven Leader to expand into Detroit market!.Launch, manage and grow a local market with your hands-on expertise in (B2C) residentia...serp_jobs.internal_linking.show_more
To be considered for an interview, please make sure your application is full in line with the job specs as found below.General Manager with HME Sales Expertise.
General Manager – Sales Driven Leader...serp_jobs.internal_linking.show_more
A rapidly growing mortgage company in Detroit Michigan is currently hiring for a fully remote Consumer Direct Manager Role!.
This Jobot Job is hosted by : Ryan Sullivan.Are you a fit? Easy Apply now ...serp_jobs.internal_linking.show_more
Client Success Manager
Globe Life : Moore Organizations • Warren, MI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customs and Border Protection Officer - Entry Level
U.S. Customs and Border Protection • Grosse Ile, MI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Delivery Manager (OneStream Partner Enablement)
OneStream Software • Rochester, MI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Director, Partner Enablement (Corporate Performance Management)
OneStream Software • Rochester, MI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Relationship Manager II C&IB
PNC Bank • Troy, Michigan, USA
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Consumer Regional Account Manager
Syneos Health / inVentiv Health Commercial LLC • Detroit, MI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Outside Sales Representative
Morgan Services, Inc. • Detroit, MI, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Telehealth Therapist - Depth-Oriented, Relationship-Focused Practice
Psychiatric & Psychological Specialties • Warren, MI, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Client Relationship Manager - Automotive Sector #0610
Keller Executive Search • Detroit, MI, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Sales Enablement Manager - Valuation Advisory
Stout • Detroit, MI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Franchise Banking Relationship Manager
Old National Bank • Troy, Michigan, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Portfolio Relationship Manager - Data Centers
Associated Bank - Corp • Detroit, MI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Customer Success Manager, Service Provider
Relativity • Detroit, MI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Equity / Option Trader
Maverick Currencies • Detroit, MI
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Client Director, GTS
Gartner • Detroit, MI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
General Manager with HME Sales Expertise
Lifeway Mobility Holdings LLC Careers • Detroit, Michigan, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
General Manager with HME Sales Expertise
Lifeway Mobility Holdings LLC • Detroit, Michigan, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Consumer Direct Manager
Jobot • Detroit, MI, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted