AV Tech / Desk Side Support Engineer - Urgent

Hi,

Greetings from Teceze!

We are currently looking for a highly skilled AV Tech / Desk Side Support to join our team in support of our esteemed client. and requires immediate onboarding. Shortlisted candidates will need to undergo a technical interview , so hands-on experience with the required technologies is essential.

New Opportunity – AV / Tech Desk Side Support

We're working with a leading global tech organization that is looking for an experienced AV / Tech Desk Side Support to join their team in San Jose, CA.

Role : AV / Tech Desk Side Support

Location : San Jose, CA

Full-time Role

Onsite

About the Role

We are looking for an experienced AV Technician (Level 2) to join our technical operations team. The ideal candidate will have a strong background in audiovisual system installation, troubleshooting, and maintenance within enterprise or corporate environments.

This role requires a hands-on professional who can ensure seamless operation of meeting rooms, conference systems, and live events, while delivering exceptional technical support and customer service.

Key Responsibilities

Install, configure, and maintain AV systems (displays, projectors, microphones, cameras, speakers, and control systems).

Provide daily operational support for conference rooms and event spaces.

Troubleshoot and resolve issues with audio, video, control, and connectivity.

Support video conferencing platforms such as Zoom, Microsoft Teams, Google Meet, and Webex.

Perform preventive maintenance, firmware updates, and room readiness checks.

Collaborate with IT, facilities, and vendors to ensure end-to-end AV functionality.

Provide on-site event support for meetings, town halls, and hybrid events.

Document configurations, issue resolutions, and maintenance activities.

Qualifications & Skills

3–5 years of experience in AV operations or support.

Strong understanding of AV control systems (Crestron, Extron, AMX).

• DSS Band 1 Resources with backfill support
• Tier 2 IT support and escalation point for the IT Global Service Desk and Site Operations.
• Follow SLA guidelines and maintain high-level customer satisfaction
• Installing and configuring computer hardware operating systems and applications.
• Supporting printers, cell phones, Cisco handsets
• Taking end-user clients through a series of actions, mostly face-to-face, to help set up systems or resolve issues.
• Act as a focal point for conferencing issues, global company meetings and town halls.
• Recording, tracking and documenting the problem-solving process, including all successful and unsuccessful actions taken, through to the final resolution.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Identifying opportunities to increase Tier 2 resolution and efficiency
• Perform related duties consistent with the scope and intent of the position
• Provide VIP support (Executives lower than C-Suite)
• Prioritizing and managing walk-up counter support for multiple users at single instances
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Perform related duties consistent with the scope and intent of the position.
• Perform IT security remediation § Manage customer escalations
• Support administration of computing environment
• Manage cases with external parties (e.g., Cisco TAC

Why Apply?

This is a fantastic chance to work on a high-profile data center project in San Jose, CA . combining with AV / Tech & Desk Side Support. Send resumes directly to : saravanan.gopinathan@teceze.com