Help Desk Specialist, Tier 1Community Bible Study • Colorado Springs, CO, United States
Help Desk Specialist, Tier 1
Community Bible Study • Colorado Springs, CO, United States
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job_description.job_card.job_descriptionAs with any small staff, there may be a need to fill in other roles from time to time. Work with other staff to adjust schedules and to ensure coverage of necessary functions. Other duties as assigned. High School diploma Proficient in the use of Windows and Microsoft Office products Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari Knowledge of customer service principles and helpdesk practices Excellent verbal and written communication skills Customer service oriented, professional in all interactions Multi-tasker, able to organize and respond to multiple requests while remaining calm Detail oriented and thorough Demonstrates initiative Reliable, dependable Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment Intuitive ability to work with and troubleshoot various office and building equipment Ability to run cabling and install media equipment Basic knowledge of WordPress is a plus Problem Solver Knowledge of iPhone, iPad, and Android mobile devices Must be a team player Familiarity with CBS is a plus Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God Belief and adherence to the Community Bible Study Statement of Faith Commitment to the Mission, Vision, and Core Values of Community Bible Study Reports to the Assistant Director of Information Technology Work Location : This is a Hybrid Model, with work at the CBS Ministry Service Center in Colorado Springs, Colorado, and remote work Weekend or evening work will be required periodically to assist during high-volume periods Hourly salary range : $17.00 - $22.00 Four weeks of paid vacation and four weeks of sick leave annually. Paid holidays, including your birthday. 5% match for the 403(b)-retirement plan. Medical insurance coverage. Employer-paid dental and vision insurance. Employer-paid disability and life insurance.
Position : Help Desk Specialist, Tier 1
About Community Bible Study
Community Bible Study (CBS) is an interdenominational Bible study for the community. We offer a wide range of courses in classes around the world, with over 1.1 million participants in 110 countries, 88 languages (and counting!), and 73,000 dedicated volunteers. CBS fosters a welcoming environment for people from all backgrounds and levels of Bible knowledge.
Since 1975, CBS has been helping people - from children to seniors - to grow in their knowledge and love of Jesus Christ.
CBS Mission Statement : To make disciples of the Lord Jesus Christ in our communities through caring, in-depth Bible study, available to all.
CBS Vision Statement : Transformed Lives Through the Word of God
CBS Core Values : Prayer, Trusting in God's Provision, Excellence, Integrity, Transparency, Servant Leadership
Position Description
The Help Desk Specialist is part of a small technology support team that provides a wide variety of technical support to the CBS ministry. The Help Desk Specialist is responsible for level 1 technical support for CBS software applications, helping develop solutions documentation and training materials, providing some audio / visual support, and generally providing technology assistance throughout the organization. The ideal candidate has a broad range of experience and enjoys a good challenge.
Responsibilities
- Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365)
- Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner.
- Provide "first response" helpdesk support for CBS application users (phone and email).
- Troubleshoot basic computer and web browser issues.
- Accurately document customer issues and information.
- Assist users with hardware, web browser, and system issues.
- Quickly escalate issues that cannot be readily resolved.
- Help maintain resolution information, knowledge bases, and "frequently asked questions".
- Identify training opportunities that will provide for continued growth in this area.
- Troubleshoot workstation, copier, and printer issues.
- Assist building users with audio / visual needs.
Other
Qualifications
Other
Starting Salary Range
Benefits Offered
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Help Desk Specialist • Colorado Springs, CO, United States
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