Customer Service Representative

Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Irvine, California. In this contract to permanent position, you will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining high standards of service. This role offers the opportunity to work in the dynamic Health Pharm / Biotech industry, contributing to meaningful solutions for occupational safety.

Responsibilities :

• Handle customer inquiries through various communication channels, including phone, email, and online platforms, ensuring prompt and attentive responses.
• Collaborate with internal departments to resolve customer issues effectively from start to finish, ensuring follow-ups are completed.
• Utilize multiple internal systems to manage orders, track shipments, and address customer concerns accurately.
• Provide feedback to management regarding service challenges and customer concerns to improve processes.
• Participate in special projects as assigned, contributing to team objectives and organizational goals.
• Process order entries, schedule appointments, and manage customer accounts with precision.
• Maintain accurate records of customer interactions and transactions, ensuring data integrity.
• Assist with troubleshooting and resolving issues related to product delivery, account setups, and other customer needs.
• Demonstrate flexibility by working overtime when requested to meet business demands.
• Support lean process improvement initiatives to enhance customer service efficiency.

Requirements :