Practice Manager

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Practice Manager will report to the Director of Clinical Operations for ColumbiaDoctors-NewYork Presbyterian Imaging (CDNYPI) for our Westchester region and will serve as the day-to-day manager providing oversight of our Tarrytown location.

Responsibilities

• Responsible for the day-day operation of the site related to patient care, quality assurance, policy and procedure, compliance, human resources, marketing outreach, referring physicians concerns, revenue cycle and operations.
• Implements strategic workflow to improve patient satisfaction and revenue cycle.
• Responsible for budget and daily volume benchmarks.
• Manages staff time and disciplinary actions.
• Takes measures to correct and / or resolve situations and ensures that appropriate personnel are involved.
• Orders and maintains supplies for the site, including POs and reimbursements.
• Communicates with vendors regarding orders and deliveries. Reviews and approves all invoices for processing.
• Troubleshoots and tracks Departmental productivity and HR Policy and Procedure.
• In the absence of the site-specific practice manager, directs the activities of the staff with authority to discipline and make decisions.
• Works with the radiologists on a daily basis as needed to facilitate workflow and patient care.
• Addresses patient concerns and implements Departmental goals to meet and exceed target patient satisfaction scores.
• Work with other key management leaders in overseeing scheduling as it relates to Radiology RIS / PACS system, EPIC and patient flow, including other CU referring physicians and Practice Administrator.
• Trains and ensure appropriate coverage for staff vacations for the front desk. Acts as the liaison between all other radiology facilities within the Columbia / NYP network.
• Works with the CDNYPI leadership on departmental projects including but not limited to install / upgrade of equipment, IT upgrades, strategic initiatives to promote increase in practice volume and implementation of new programs / projects.
• Leads daily huddles to review challenges, address bottlenecks, and maintain alignment.
• Leads incident reporting and root cause analysis for safety events or patient complaints.
• Partners with IT on implementation and optimization of EMR systems and patient portal features.
• Other responsibilities as assigned.

Minimum Qualifications

Bachelor's degree or equivalent in education and experience, plus four (4) years of relevant experience, which should include healthcare workflow operations and front-end management.

Preferred Qualifications

Must have strong strategic planning and implementation skills; ability to communicate effectively; superior communications, written and interpersonal skills. Knowledge of current technology including EPIC, preferred.

Candidate must be a strategic thinker with strong proven leadership capabilities; and have a track record of partnership development (business to business and client to client). Self-motivated and ability to effectively prioritize and implement multiple priorities in a cross functional team required.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.